Business Process Analyst
1 month ago
PAY: $40-43/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
This is an onsite role in Oceanside, CA
W2 Candidates only, C2C not possible for this role.
Summary
Will work alongside the training team to help build a strong business justification for process improvements.
The candidate will work closely with the site Training team as well as clients within the site and network to analyze and redesign current processes with respect to Training Customer Service Management with the goal being to streamline handoffs, reduce time to completion and improve accuracy of incoming requests.
Responsibilities
Gain high level view of customer service process ecosystem and build process map including various streams
Identify key data sources, inclusive of SNOW, Community of Practice track and trends data and relevant IT tickets.
Analysis of data to drive identification of key opportunities for improving process performance.
Identify areas for improvements and prioritize a working list
Provide analysis documenting key failure modes and opportunities for improvement.
Work with Internal Customers, Training Team and Network Support Groups to update current processes with improvements.
Support organizational change management
Assist Training Team with incoming Customer Service data flows
Disseminate information regarding tools, reports, or metadata enhancements.
Synthesize current business intelligence or trend data to support recommendations for action.
Communicate with customers, stakeholders, internal vendors on progress and identified opportunities.
Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs.
Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs.
Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
Requirements
Undergraduate degree preferred Computer Science/Management Information Systems or related field desired
Strong background in business process analysis
Experience with ServiceNow
Experience with business intelligence systems
Smartsheets experience would be a plus
Who We Are
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
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