Lead Barista

Job Description

Develops Enthusiastically Satisfied Customers All of the Time:

1. Welcomes and connects with every customer.

2. Demonstrates the "just say yes" behavior by taking care of customer needs.

Maintains Quality Store Operations:

3. Assists store manager in hiring new employees.

4. Coaches new hires through their learning.

5. Follows and direct others to follow store policies and procedures for operational flow at each station.

6. Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner.

7. Organizes work throughout store in a manner that facilitates efficient customer service and profitable operation.

8. Follows health, safety and sanitation guidelines for all products.

9. Performs and directs others to complete the cleaning and operational tasks in accordance with the store Duty Rosters.

10. Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.

11. Places orders and performs special projects to assist with shift operations.

12. Assists in store scheduling and adjusts staffing to meet store and business needs.

Financial Contribution:

13. Contributes to store goals for increasing sales and improving profit.

14. Assists store manager with accounting and banking responsibilities.

15. Records and is accountable for store funds while running a shift.

16. Ensures all cash handling and cash register functions are performed in an accurate and consistent manner.

17. Maintains some accountability for store operations, associate development and financial contribution.

18. Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Effectively communicates new product information to employees.

Takes Responsibility to Learn All Aspects of the Shift Supervisor Position:

19. Acts as a role model while providing guidance and training to store employees on all the performance expectations.

20. Ensures employees adhere to the meal and break policies.

21. Demonstrates and ensures all Starbucks standards are followed.

22. Communicates store and associate concerns to the store manager in an effective manner.

23. Successfully completes and implements Advanced Store Training.

24. Is certified as an in-store learning coach to facilitate ongoing training of new baristas.

Develops Employees:

25. Trains and develops employees to demonstrate all Starbucks customer service standards, operating standards and Star Skills.

26. Responsible for ensuring the training integrity of baristas by coaching Initial Store Training.

Qualifications:
Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah's and Harveys Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah's and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Harveys are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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