QA Coordinator

3 weeks ago

Boca Raton, United States Gables Search Group Full time

The QA Coordinator is responsible for providing quality customer service on a timely basis and interacting with clients to ensure IME provider letters are processed accurately and timely.Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices and Attorney Offices.Duties and responsibilities Delivers quality Customer Service from initial notification of service until completion of end product Adheres to client protocols and jurisdictional regulations including appropriate documentation and notification of same Ensures all provider letters have been created and processed accurately Works with the Medical Records Specialist to ensure all applicable and necessary medical documentation is included for the provider review Creates, reviews and revises provider letters as necessary Prepares and sends provider letters daily Contacts appropriate agencies or persons for the purpose of verifying information Ability to efficiently and accurately manage high volume of emails in a timely manner Communicates immediately with Supervisor with regard to any client or notification concerns Operates company software and equipment Enters data by inputting alphabetic and numeric information into system via keyboard Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail Communicates using correct English, spelling, grammar, and punctuation Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines Proficiency with imaging/scanning documents Maintains confidentiality and discretion as a general rule Works effectively as a team contributor on all assignments Interacts professionally with other employees as well as clients Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics Understands current URAC standards as appropriate to job functions Qualifications HS Diploma or equivalent Proficient with MS Office Suite Excellent communication skills-verbal and written Ability to organize and prioritize work effectively Ability to accept and apply constructive feedback

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