Customer Service Representative

6 days ago

Daytona Beach, United States Summit Companies Full time

Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you

JOB SUMMARY:

The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.

ESSENTIAL JOB DUTIES:

  • Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes.
  • Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
  • Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).
  • Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
  • Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
  • Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.
  • Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.
  • Process customer payments, as appropriate.
  • Preform collection responsibilities, as assigned.
  • Maintain office cleanliness.
Scheduling Responsibilities (as assigned):
  1. Process daily the open work order reports and coordinate technicians' schedules; schedule technicians to maximize the full shift.
  2. Manage master schedule including all technicians' schedules and work order for immediate review by direct supervisor and leadership.
  3. Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.
  4. Resolve any scheduling conflicts including verifying and/or update account details, as needed.
  • Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:
  • High School Diploma or GED, required
Experience, Knowledge, Skill Requirements:
  • 2 years customer service
  • 2 years of professional computer
  • 1 year front desk experience
  • 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).
Communication Skills:
  • Must have the ability to effectively read, write and communicate in English with employees and customers.
Systems and Software Skills:
  • Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.
Other Qualifications:
  • Valid driver's license with acceptable driving record required.
  • Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift

  • Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States Gordon Food Service Full time

    Gordon Food Service Store is seeking a highly skilled and motivated Customer Service Representative to join our team. This part-time role offers a competitive salary of $12-$15 per hour and a range of benefits, including profit sharing and a 401(k) plan. As a key member of our team, you will provide exceptional customer service, respond to customer...

  • Customer Service Representative

    4 days ago

    Daytona Beach, Florida, United States Domino's Franchise Full time

    Job Title: Customer Service Representative (Delivery)We are seeking a friendly and efficient Customer Service Representative to join our delivery team at Domino's Franchise. As a Customer Service Representative, you will be responsible for ensuring that customers receive their orders in a timely and safe manner.Estimated Salary: $45,000 - $55,000 per year,...

  • Customer Service Representative

    3 weeks ago

    Daytona Beach, Florida, United States Walmart Full time

    Job Title: Customer Service RepresentativeAt Walmart, you'll have the opportunity to work as a Customer Service Representative. This role involves walking up to 5 miles daily while fulfilling online customer orders. Key responsibilities include reviewing customer orders, locating and selecting merchandise on the sales floor, ensuring accurate order...

  • Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States Circle K Full time

    About the RoleCircle K is seeking a Customer Service Representative to join our team. As a representative, you will provide exceptional customer service and resolve issues promptly.Key ResponsibilitiesProvide prompt, courteous customer service to customersRing up sales on cash register properlyPerform multi-function operation of fuel console, lottery...

  • Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States Everstaff Full time

    Job OverviewEverstaff is seeking a skilled Customer Service Representative to join our team in Daytona Beach, FL. This role involves serving as the first point of contact for customers, addressing their inquiries and concerns with professionalism and efficiency.As a Customer Service Representative, you will be responsible for responding to customer inquiries...

  • Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States Kangaroo Express Full time

    About UsKangaroo Express is a convenience store chain dedicated to providing fast and friendly service to our customers.We are currently seeking a Customer Service Representative to join our team at 201 Main St. This individual will be responsible for:Greeting customers and providing exceptional customer serviceOperating the cash register and handling...

  • Customer Service Representative

    7 months ago

    Daytona Beach, United States U-Haul Full time

    Location: 700 W International Speedway Blvd, Daytona Beach, Florida 32114 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States Dave & Buster Full time

    Are you looking for a career in customer service where you can make a real difference? As a Customer Service Representative at Dave & Busters, you will have the opportunity to work with a dynamic team and provide top-notch service to our guests. Your responsibilities will include providing timely and accurate service, assisting guests with all requests, and...

  • Customer Service Representative

    11 hours ago

    Daytona Beach, Florida, United States Ormond Beach Smoothie LLC Full time

    Why Work with Us?Tropical Smoothie Cafe is more than just a job – it's a career opportunity. We offer a dynamic work environment, competitive pay, and benefits, as well as opportunities for advancement and professional growth. Our company culture is built on four core values: solid relationships, playing to win, creative spirit, and living better.The JobWe...

  • Customer Service Representative

    10 hours ago

    Daytona Beach, Florida, United States Culligan International Company Full time

    About the Role:We are seeking an experienced Customer Service Representative to join our team in Daytona Beach. The ideal candidate will have a passion for delivering exceptional customer service and possess excellent communication skills.About Culligan International:Culligan is a world leader in delivering superior water solutions that improve the health...

  • Customer Service Representative

    3 weeks ago

    Daytona Beach, Florida, United States Sam's Club Full time

    At Sam's Club, we offer a competitive salary of $12.50-$15.00 per hour for our Frontline Member Service Representatives. As a key member of our team, you will provide exceptional customer service by assisting members with purchasing decisions and resolving any issues that may arise.About the JobThis is a great opportunity to work in a fast-paced retail...

  • Customer Service Representative

    4 weeks ago

    Daytona Beach, Florida, United States Sherwin-Williams Full time

    Welcome to Sherwin-Williams, a leading manufacturer of paints and coatings. We're seeking a highly motivated and customer-focused Customer Service Representative to join our team.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide exceptional service to our...

  • Retail Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States Kangaroo Express Full time

    Kangaroo Express is a dynamic company with an immediate opening for a Retail Customer Service Representative. We are seeking a highly motivated individual to join our team as a Sales and Support Associate, responsible for delivering exceptional customer service and driving sales growth.Key Responsibilities:Greet customers in a friendly and welcoming...

  • Customer Service Representative

    4 weeks ago

    Daytona Beach, Florida, United States Kangaroo Express Full time

    Company Overview: Kangaroo Express is a leading convenience store chain committed to providing exceptional customer service and products in our communities.We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be the face of our company, interacting with customers daily to ensure they have an outstanding...

  • Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States USA Parking Full time

    What You'll DoAs a Customer Service Representative in the parking industry, you will play a critical role in delivering exceptional experiences to our guests. Your responsibilities will include:Providing expert guidance on parking procedures and policiesEnsuring that all vehicles are parked safely and efficientlyMaintaining a clean and organized work...

  • Front Desk Representative

    10 hours ago

    Daytona Beach, Florida, United States Premier Resorts Management Inc Full time

    **Job Title:** Front Desk Representative - Customer Service ExpertPremier Resorts Management Inc. is seeking a detail-oriented and customer-focused Front Desk Representative to join our team in Daytona Beach, Florida. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us...

  • Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States Carter'sOshKosh Full time

    **Job Summary:**Carter's/OshKosh is seeking a Sales Associate to join our team. As a Sales Associate, you will be the first point of contact for customers, providing exceptional customer service and ensuring a positive shopping experience.Key Responsibilities:Welcome customers with a warm greeting and provide assistance with product styles, features, and...

  • Customer Service Representatives

    4 days ago

    Daytona Beach, United States EverStaff Full time

    Job Description We are looking for Customer Service Agents to join the next training class for a premier client in Daytona Beach, FL! In this role, the customer service agents will serve as the first point of contact for our customers, addressing their inquiries and concerns with professionalism and efficiency. Your ability to make timely and accurate...

  • Customer Service Representatives

    4 days ago

    Daytona Beach, United States EverStaff Full time

    Job DescriptionWe are looking for Customer Service Agents to join the next training class for a premier client in Daytona Beach, FL! In this role, the customer service agents will serve as the first point of contact for our customers, addressing their inquiries and concerns with professionalism and efficiency. Your ability to make timely and accurate...

  • Customer Service Representative

    1 week ago

    Daytona Beach, Florida, United States AT&T Full time

    Job OverviewWe are seeking a highly motivated Retail Sales Consultant to join our team at AT&T. In this role, you will be responsible for selling our products and services to customers, while also providing exceptional customer service and support.Key RequirementsTo be successful in this role, you will need to have:Excellent communication and interpersonal...