IT Service Delivery Manager

4 weeks ago

WinstonSalem, United States The Cook and Boardman Group LLC Full time

Summary As

IT

Service Delivery Manager, you will lead cross-functional efforts to seamlessly integrate IT systems and processes

,

of newly acquired companies

,

into enterprise IT Operations and infrastructure.

You will

be responsible for

overseeing all phases of IT

acquisition

integration

s

, including onboarding, migration, go-lives, and post-closing support.

The ideal candidate will have a solid background in managing technology projects, excellent communication and leadership skills, and a proven track record of delivering high-quality projects. Minimum Qualifications The knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job. 2

+

years of

professiona

l experience in a project management role

. 2+ years of professional experience in systems administration

or related role. Experience managing complex, large-scale projects with multiple stakeholders and dependencies

. Experience managing

technical

projects such as O365, network, and application migrations

. Experiencing managing projects across multiple

areas of IT including infrastructure, security, and

M&A

integrations. Knowledge,

Skills,

and Abilities Experience managing

mergers and acquisition related

projects is preferred. G

ood understanding of project management methodologies such as Agile

and Scrum

approaches. S

trong leadership skills to manage teams, resolve conflicts, motivate team members, and delegate tasks effectively. Strong attention to

detail to ensure that projects meet all project requirements and specifications. Excellent

communication

and documentation

skills Strong organizational skills and ability to manage multiple

projects

at one

time. Knowledge of project management tools, such as Jira

. Ability to

identify problems, analyze situations, and provide solutions to ensure project success. Possess a m

indset of continuous improvement and be able to identify areas for improvement in project management processes, tools, and methodologies. Essential Functions M

anage

and approve

project plans, including defining project milestones, tasks, and deliverables

. Assist with architecture of

migration plans for

all IT systems

in preparation

of the

integra

tion

into

the C&B platform. Facilitate project team meetings

and ad-hoc meetings as required. Continuously update the integration playbook as required. Facilitate

travel to newly acquired companies

throughout the integration process as required. Manage project backlog and

predict project timelines based on projected resource availability. Act as a liaison between

vendors and

c

orporate teams whenever necessary. Ensure that projects are completed on time

based on a timeline set with project

sponsors

. Utilize project management software

using a predefined

framework

. Ensure project resources

complete

project tasks

on time. Build and maintain strong relationships with internal and external

sponsors

, ensuring their expectations are managed effectively. Manage vendors and third-party contractors effectively

as necessary. Actively monitor all projects and resources using

KPIs. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers,

and

filing cabinet

s

.

Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware.

Hybrid or remote work schedules will be considered for the right candidate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or

hear

. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

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