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![Anderson Hospital](https://media.trabajo.org/img/noimg.jpg)
Patient Support Associate
2 months ago
Job Summary:
The Patient Support Associate performs clerical duties for the practice including answering and routing all incoming calls, documenting medical questions from patients in EHR, typing, faxing, filing, scanning, and processing mail. The associate will schedule appointments over the phone, perform insurance eligibility checks and obtain patient demographic information. The Patient Support Associate may also perform other administrative tasks and projects for the clinic as assigned.
Service and Quality Standards:
* Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior to customers and coworkers
* People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment Inspires the trust of others
Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.
* Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initiatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
* Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports Anderson Healthcare and Anderson Medical Group initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
* Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resource
Revised 4/2022
Job Responsibilities:
* Answers all incoming calls, routing to the appropriate party if necessary in an efficient and courteous manner
* Schedules appointments and verifies insurance and other demographic information
* Processes all inbound faxed documents
* Generates messages to providers in EHR for patent medical questions/needs
* Returns patient phone calls in a timely, efficient manner
* Scans and links results into the patient's chart and create workload tasks
* Processes, sorts and distributes all mail (Inbound and Outbound) for the medical offices
* Performs other clerical responsibilities and projects as assigned
Qualifications
Education Requirements and Other Requirements:
Education Level: High school graduate or equivalent preferred. Medical terminology course or background preferred
Technical Skills: Must be able to complete computer work. Typing of 40-50 wpm preferred
Experience Requirements: Experience in a medical setting
Other Requirements: Excellent communication, strong customer service and interpersonal skills are necessary.
Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
Physical Activity
NA
0-25%
26-75%
76-100%
Lift/Carry
X
Push/Pull
X
Reach Overhead
X
Climb
X
Squat/Bend/Kneel
X
Sit
X
Stand
X
Walk/Move about
X
Driving
X
The most significant duties have been included in this description. Other duties may be assigned and the medical group has the right to modify this job description as needed to accurately reflect assigned duties.