Windsor Advantage

About Us
Capital Bank N.A. is headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

Windsor Advantage, an affiliate of Capital Bank N.A., is the nation's leading lender service provider with more than 150 years of cumulative in-house SBA 7(a) and USDA experience, cutting edge systems and rigid controls. Develop an innovative and sustainable SBA and USDA platform without hiring staff or incurring capital expenditures. Windsor Advantage is uniquely qualified as a lender service provider to support it's clients to develop and execute thoughtful and comprehensive SBA and USDA lending programs.

Are you organized with a structured approach?
Do you consider yourself to be a team player?
Do you enjoy collaboration in your day to day? If so, this position may be the perfect fit for you
We are looking for someone with a service-oriented mindset who genuinely enjoys providing exceptional support to their clients

Position Purpose
The Loan Processing Associate is responsible for providing quality customer service while processing loans through closing. The Loan Processing Associate will quarterback communication with clients, borrowers, government entities and other third parties (e.g., insurance agents, attorneys, CPA's etc.), exercising discretion and judgment. This position includes required participation in and contribution to weekly departmental and pipeline meetings.

• Manages the entire loan application lifecycle, from initial intake to final closing. This includes collecting and verifying borrower documentation, ensuring completeness, conducting due diligence tasks, and coordinating with Loan Officers and Underwriters.
• Maintains meticulous attention to detail to ensure adherence to all SBA regulations, program guidelines, and bank policies throughout the loan process.
• Distribute, collect, and review loan application processing checklist to obtain SBA Authorization and loan closing.
• Exhibit in-depth understanding of SBA rules/regulations and develop an ability to utilize this knowledge to independently create unique solutions and thoughtful structures.
• Acts as a liaison and manage critical relationships with borrowers, financial intermediaries, lenders, Windsor management and the SBA throughout the loan lifecycle using effective communication with a high attention to detail.
• Prepares comprehensive loan packages with all necessary financial documents, business plans, and supporting
  materials for underwriting review and approval.
• Manages and facilitates the loan closing process, ensuring all documents are signed, conditions are met, and
  funding is disbursed smoothly.
• Assists with servicing of funded loans, such as collecting information for ongoing compliance.
• Stay updated on current SBA loan programs and industry trends, researching competitor offerings as needed.
• Submit 4506-C to the IRS and complete tax verifications upon return.
• Order and review any necessary third-party reports as needed.
• Effectively manage and interface with third party vendors.
• Work with lender and borrower on SBA screen outs. Interface directly with SBA loan specialist staff.
• Prepare and/or review SBA authorization once received, depending on processing method, and interface with lender's closing counsel.
• Special Projects assigned as necessary.
• Actively contribute to weekly department meetings to identify, discuss, solve, and implement department
  process improvements.
• Adhere specifically to all company policies and procedures, Federal and State regulations, and laws.
• Responsible for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Perform other duties as required.
  
  

Minimum Education & Experience

• Bachelor's degree in finance, business administration, or a related field required
• 1-2 years experience in a role within administration, finance, or a similar industry
• Experience managing multiple tasks while delivering the highest levels of customer service with minimal supervision.
• Experience with loan processing and loan closings.
• Experience with SBA rules/regulations preferred.
  

Technical Knowledge and Skills

• Knowledge of commercial loan products and/or basic accounting.
• Must have ability to understand all business processes within the bank.
• A working knowledge of commercial credit principles and pertinent laws is preferred.
• Knowledge of computer systems as they relate to lending activities, including Microsoft Office Suite to include Word, Excel and Outlook is a must.
• Must have excellent communication skills, both verbal and written
• Excellent interpersonal skills to build strong relationships with borrowers and internal teams.
• Must have strong analytical and problem-solving skills to identify and resolve any loan processing issues.
• Must demonstrate resourcefulness, strong organization, and meticulous attention to detail, coupled with excellent multitasking abilities and effective prioritization skills
  
  

Working Arrangements

• This is a hybrid role expected to work in office Monday, Wednesday, and Thursday. You will be able to work remotely on Tuesday and Friday.
  
  

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more
• Generous Paid Time Off and Paid Holidays

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.