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Customer Service Associate

3 months ago

Providence, United States VPNE Parking Solutions Full time

Overview:

VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

If so, park yourself at VPNE. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. The customer service associate is a crucial player in providing VPNEs top-notch level of service and providing customers and guests with an exceptional experience.

Responsibilities:
  • Make exceptional guest experiences the priority in every interaction
  • Contribute to a safe environment for all guests and employees per company and site-specific guidelines
  • Maintain a ready to serve posture that is welcoming to guests
  • Make eye contact and smile to all guests to acknowledge them
  • Make guest assistance the priority
  • Work efficiently, without rushing, to assist guests
  • Use VPNE preferred word choices while speaking with guests
  • Follow all cash handling guidelines per company policies


Qualifications:

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Education Requirements: High School Diploma/GED

Requirements:

  • Ability to read, write and verbally communicate in English
  • Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolong standing, running, and prolonged sitting and in all weather conditions
  • Ability to receive medical and security clearance for one or more locations
  • Possess the manual dexterity to operate essential office equipment, including computers and cash registers
  • Possess the mental acuity to be able to process cash and manual transactions
  • Strong sense of customer service
  • Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
  • Be at least 18 years of age
  • Be able and willing to smile during every customer interaction
  • Maintain uniform standards while around the account
  • Ability to create relationships with customers
  • Organization and strong problem-solving skills
Benefits:
  • Paid weekly
  • Medical, Dental, Vision
  • 401K with company match
  • Discount programs
  • Short-term disability
  • Accident insurance
  • Life insurance

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