Senior Customer Service Specialist

3 weeks ago

Indianapolis, United States Indiana University Health Full time
Job Description

Are you looking for an exciting career? Do you want to work on an outstanding team? Then we have the job for you. We are looking to fill a Full Time Senior Customer Service Specialist with Riley Referral Services.

Under general supervision and according to established policies and procedures, the Senior Specialist facilitates consultations, referrals, admissions and appointments for physicians seeking access to the organization. Facilitation and communication regarding patient transfer calls, referral admissions and critical care transport. Provides physician referrals and facilitates appointment scheduling for consumers seeking care within the organization through a variety of different points of entry. Serves as primary point of contact for the organization marketing activities and performs fulfillment requirements, in partnership with marketing partners. Registers patients and/or customers for screenings and wellness classes. Works in a variety of electronic healthcare systems and is directly responsible for, but not limited to, explaining policies of the organization and department, providing general information, reviewing health information via Electronic Medical Record (EMR), scheduling appointments, pre-registering patients, communication to the clinic staff via the EMR and/or the telephone, facilitating access to nurse triage via EMR or live transfer if necessary, and functioning to support and provide immediate access and resolution for patients calling for referral services. Specializes in supporting the Primary Care Same Day Campaign and Telehealth partnerships that the Patient Access Center has with the health enterprise.
  • High School diploma or equivalent is required.
  • Two years of customer service experience is required.
  • Requires experience in the medical field.
  • Requires ability to deal with all levels of internal and external customers; including patients/family members, physicians; hospital administrators, and/or nursing staff in an efficient and professional manner.
  • Requires the flexibility to work weekends, evenings, and holidays seven days a week.
  • Will be required to work remotely during portions of the work shift based on operational needs.
About Us
  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
  • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
  • A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
  • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
  • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
  • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.


About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

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