Trilith Guesthouse

2 months ago

Fayetteville, United States Mainsail Lodging and Development Full time
We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.
The Loss Prevention Officer performs grounds patrol or guard desk duties to maintain order, enforce rules/regulations and ensure observance of all applicable laws.
Essential Functions
  • Comply with Mainsail's Core Values
  • Patrol lobby, common areas and associate areas regularly
  • Communicate with management, investigate disturbances, complaints
  • Complete necessary shift summaries and reporting as dictated by property and company requirements
  • Obtain assistance for accident victims
  • Act as example for safety and security practices
  • Utilize judgment regarding courses of action towards troublesome guests
  • Assists management and enforcement officers in emergency situations
  • Ensure all guest/associate contact is professional and courteous
  • Performs related duties to include assistance with deliveries, tasks initiated by supervisors
  • Be familiar with the organization of the Hotel and know the function of each department
  • Attend meetings/training as required by management
  • Other duties as assigned by management to assist our guests
Qualification Standards

Education & Experience
  • High school graduate
  • One year of security experience required
  • Security Officer Certification from State of Florida optional
  • Valid Drivers' License/State of Florida
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
Physical Demands
  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to lift 20 pounds
  • Long hours sometimes required
  • Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
  • Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, "hot work" work above ceiling practices)
Mental Demands
  • Must be able to read and understand directions.
  • Must be able to communicate with guest/customers to understand needs and convey solutions
  • Must be able to manage multiple priorities
  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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