Customer Success Manager
3 hours ago
Company Description About A Place for Mom We're the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation's most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more. Our services are offered at no cost to families as we're paid by the 14K+ communities and 3K+ providers in our network. Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Employees who thrive at A Place for Mom live our values every day: * Focus on excellence * Act with integrity and assume positive intent * Drive outcomes every day with passion and a sense of mission * Make the lives of our families and customers better, easier and more successful * Realize the full potential in each team member -- work as a single supportive team Job Description The Home Care Customer Success Manager (Home Care CSM) will be responsible for the success and retention of their individual portfolio of home care customers. The Home Care Customer Success Manager will build deep relationships with a portfolio of home care agencies by onboarding, providing ongoing support, and driving conversion of A Place for Mom's referrals for each agency. This role is critical to help our customers generate the highest return on their investment with A Place for Mom, expand our relationship with each customer, and increase retention. To help achieve this, the Home Care CSM tracks and analyzes results for their account portfolio and communicates those results out to their accounts - offering insights into and suggestions for increasing activations and driving revenue. The Home Care CSM will be evaluated by the performance of their individual portfolio of accounts on a quarterly basis. Who you are: The ideal candidate is both a sales person and an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue. You are an excellent communicator - both verbal and written - and have tremendous analytical and follow up skills. The Home Care CSM works closely as a single supportive team with teams across A Place for Mom, including the Home Care Acquisitions, Data & Analytics, Care Advisors, and the rest of the Home Care Support Team, to achieve their goals by nurturing customer relationships and improving customer retention and performance. This position reports to the Manager of Home Care Customer Support. What you will do: * Deliver growth for your designated portfolio of home care customers by driving conversion of referrals. * Build and nurture relationships with home care customers' in-market resulting in increased customer retention and satisfaction. * Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert A Place for Mom referrals to care. * Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals. * Increase revenue by increasing monthly referral volume and upselling additional products. * Conduct regular review of referrals and results via call or video conference. Educate home care customers on our value, process and best practices. * Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service). * Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner. * Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market. * Assist with maintaining the database of all home care agencies and take actions to ensure that the data is complete and accurate. * Other duties as assigned. Qualifications * 3-5+ years of sales/account management experience. * Demonstrated experience in the senior care industry or other relevant experience and willingness to learn. * A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area. * Proven problem-solving abilities. * Ability to deliver results while working in a highly independent and fast-paced environment. * Experience working in a metrics driven environment. * Excellent communication and presentation skills. * Excellent customer service, coaching and training skills. * Demonstrated ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines. * Ability to independently organize own work, set priorities, and meet critical time deadlines. * Strong computer skills necessary, including Word, Excel and PowerPoint. * Willingness to travel and attend various conferences as needed. * If you are hired to work as a Home Care Customer Success Manager you will be required to provide proof that you have received the COVID-19 vaccine within 45 days of your start date. Education Requirements Bachelor's Degree preferred Key Performance Indicators include but are not limited to * Client activations / revenue growth * Home care customer attrition / retention * Assigned portfolio level conversion This job will involve travel outside of the local market 10% of the time. Additional information Compensation * The base is $50,000. * The on target earnings is $70,000 * Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc. Additional Information All your information will be kept confidential according to EEO guidelines. * This is a fully remote role that can be located anywhere within the continental United States A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. #LI-TF1 #LI-REMOTE
-
Technical/Deployment Customer Success Manager
3 weeks ago
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
Technical/Deployment Customer Success Manager
3 weeks ago
St Louis, United States Karl Storz Endoscopy-America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while...
-
Technical/Deployment Customer Success Manager
4 weeks ago
St Louis, United States Karl Storz Endoscopy-America Full timeWhy Youll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while maintaining...
-
Technical/Deployment Customer Success Manager
2 weeks ago
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
Technical/Deployment Customer Success Manager
2 weeks ago
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while...
-
Technical/Deployment Customer Success Manager
3 weeks ago
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
Technical/Deployment Customer Success Manager
2 weeks ago
St. Louis, MO, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
Customer Success Manager
3 weeks ago
St Cloud, United States Geo-Comm Full timeDescriptionCustomer Success ManagerPutting the right location data, on the right map, for the right people, at the right time. That is how our work saves lives and protects property through Public Safety Location Intelligence™. That may sound like a catchy tagline, but that is what we do working with leading-edge technologies and systems. Our team is...
-
Customer Success Representative
3 weeks ago
St Louis, Missouri, United States Packard Culligan Water Full timeJob OverviewCulligan Water is seeking a highly skilled and motivated Customer Success Specialist to join our dynamic team in St. Louis, MO. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building lasting relationships with our valued customers.About CulliganCulligan of St. Louis is a thriving...
-
Senior Customer Success Manager
1 month ago
St Paul, United States Motorola Soutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Technical/Deployment Customer Success Manager
2 weeks ago
St. Louis, MO, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
Technical/Deployment Customer Success Manager
3 weeks ago
Saint Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
Saint Louis, United States KARL STORZ Endoscopy - America Full timeJob Description Why You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric...
-
Customer Success Specialist
2 weeks ago
St Paul, United States Land O'Lakes Full timeCustomer Success Specialist The Truterra Customer Success Specialist is a full-time position that works with the Customer Experience team to support Truterra's data management sales and services. As Customer Success Specialist, you will play a critical role in managing and expanding our relationships with Truterra's agriculture retailers. You will be...
-
Technical/Deployment Customer Success Manager
2 weeks ago
Saint Louis, MO, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager , you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric...
-
Customer Accounts Manager
3 weeks ago
St Louis, Missouri, United States Aaron's Full timeJob SummaryAaron's is seeking a highly skilled Customer Accounts Manager to lead the customer accounts department and drive the success of our stores. As a key member of our team, you will be responsible for achieving company standards for collections and lease renewals, while building strong relationships with our customers.Key...
-
Customer Success Executive
1 month ago
St Paul, United States Alight Full timeCustomer Success Executive Are you passionate about building relationships and ensuring company success? Do you love collaborating across teams to deliver customer success? Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage...
-
Senior Customer Success Manager
4 weeks ago
Market St #, San Francisco, CA , USA, United States Eightfold Full timeAbout the RoleThe Senior Customer Success Manager at Eightfold is a critical role that ensures our customers achieve their business outcomes and maximize the value of our Talent Intelligence Platform. As a trusted advisor, you will work closely with our customers to understand their HR challenges and develop strategies to address them. Your expertise in AI...
-
Customer Success Executive
1 month ago
St Paul, United States Alight Full timeAre you passionate about building relationships and ensuring company success?Do you love collaborating across teams to deliver customer success? Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our...
