Customer Service Associate

4 weeks ago


Dallas, United States Inova Health System Full time

Customer Service Associate - Remote GENERAL PURPOSE Provide assigned customers with the best possible customer experience and service regarding but not limited to product and service information, order management activities, billing inquiries, delivery information, and general requests. Service customer orders from receipt of order through cash application, ensuring prompt resolution of any issues which may arise from the time the order is placed through the date of invoice. Communicate in a professional manner so that positive customer relationships are maintained. Enter information in computer systems. Work under direct supervision. JOB DUTIES AND RESPONSIBILITIES Interact with customers over the telephone or through written communications; interview customers to obtain information and give information about available services or in response to inquiries about order status, logistics issues, accounts, products, and services Receive and process orders, provide information concerning order status, pricing, changes, delivery, etc. Navigate multiple systems during the order management process Resolve or coordinate the resolution of customer issues and inquiries following defined processes and procedures. Escalate as appropriate Investigate and correct errors Coordinate customers' service needs with other departments as required to ensure customer service Update and maintain customer documents or files using internal recordkeeping systems May solicit new or additional services or products The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required



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