Csr
3 weeks ago
It‘s a great time to join AAA The Auto Club Group
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
HourlyJob Description:
Why Choose a Career with the AAA The Auto Club Group (ACG)
You excel at interacting with others and providing a high-level of customer service. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Insurance Customer Sales and Service Rep opportunities are all about
A day-in-the-life of an Insurance Customer Sales and Service Rep:
Our Insurance Customer Sales and Service Representatives provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment. Insurance Customer Sales and Service Representatives explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.
In this role, you will also have the opportunity to:
Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Rewrite and reinstate insurance policies according to underwriting and business rules
Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.), as necessary
Accept & process payments at the point of sale
Make outbound follow-up calls to customers in response to questions or complaints
Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of information
Provide efficient processing of customer policies, endorsements, and status and coverage changes
Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
Hourly rates starting at $21.75/hour plus bonuses and sales incentives
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical, dental, and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
AAA Membership
Discounts, perks, rewards, and much more
$1,000 sign-on bonus for Licensed Property and Casualty Agents **To qualify for the Sign-On Bonus, applicants must be new to ACG.Additional details can be provided by our Recruiting Team at the time of application**
We are looking for candidates who have:
Education
High School Diploma or equivalent (GED)
Experience
Providing a high level of customer-focused service
Navigating through a PC Windows environment, including accessing information from multiple applications
Managing and navigating multiple sources of information and applying them as needed
Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
Cross-selling
Certifications / Licensure
Current Property & Casualty Insurance license
May be required to attain and maintain state membership licenses as appropriate by the department
Preferred Qualifications
College-level coursework, certification, or equivalent (i.e., relevant continuous learning)
To prepare you for this exciting opportunity, we offer:
- Full-time paid training
- Monday through Friday from 9 am - 5:30 pm during training
- Monday through Friday, 12:30 pm - 9 pm after training (shift includes a Saturday rotation)
Work Environment
This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located
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