Multi-Line Claim Adjuster

Overview:

At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.

Reasons you should consider a career with CCMSI:

• • Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
  • Career development: CCMSI offers robust internships and internal training programs for advancement within our organization.
  • Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
  • Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.

Position: Commercial Auto & General Liability Adjuster

We are seeking an experienced Commercial Auto adjuster with a specialization in Bodily Injury and Commercial General Liability, with a minimum of 5 years of relevant experience. The ideal candidate will have a significant background in handling auto liability claims, particularly those involving bodily injury and heavy litigation. Possession of a valid home state adjuster's license is mandatory for consideration.

As a Commercial Auto & General Liability Adjuster, you will be responsible for investigating, evaluating, and managing heavily litigated multi-line claims. This role may serve as an advanced training opportunity for individuals aiming for promotion to more senior claim positions within the company. The primary focus of this position is to ensure the delivery of high-quality claim services in alignment with CCMSI clients' expectations and corporate claim standards.

• Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws.
• Establish reserves and/or provide reserve recommendations within established reserve authority levels.
• Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with CCMSI claim procedures utilizing a claim payment program in accordance with Industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Assess and monitor subrogation claims for resolution.
• Review and maintain personal diary on claim system.
• Prepare reports detailing claim status, payments and reserves, as requested.
• Compute disability rates in accordance with state laws.
• Effective and timely coordination of communication with clients, claimants and appropriate parties throughout the claim adjustment process.
• Prepare newsletter articles as requested.
• Provide notices of qualifying claims to excess/reinsurance carriers.
• Handle more complex and involved multi-line claims than lower level claim positions with minimum supervision.
• Conduct claim reviews and/or training sessions for designated clients, as requested.
• Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.
• Investigate and assess complex multi-line claims, including those with litigation potential.
• Collaborate with legal counsel and stakeholders to develop and execute litigation strategies.
• Ensure compliance with legal requirements and adherence to company policies during the litigation process.
• Maintain accurate claim documentation and records for litigation cases.
• Provide guidance and support to claims team members on litigated claims.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 5 years of experience in commercial auto claims adjusting, with a focus on bodily injury and general liability.
• Proven experience in litigation management within the insurance industry.
• Extensive knowledge and understanding of auto liability claims processes and regulations.
• Possession of a valid home state adjuster's license.
• Proven track record of effectively managing and resolving complex claims.
• Strong analytical and investigative skills.
• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower-level claim position responsibilities.
• Must be detail-oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required tasks.
• Flexibility, accuracy, initiative, and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.
• Continuous learning mindset to stay updated with industry trends and regulations.
• Commitment to delivering high-quality customer service and maintaining client satisfaction.

Education and/or Experience

5+ years multi-line claim experience is required.

Computer Skills

Proficient with Microsoft Office programs.

Certificates, Licenses, Registrations

Adjusters license is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work requires the ability to sit or stand up to 7.5 or more hours at a time.
• Work requires sufficient auditory and visual acuity to interact with others.

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.

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