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South Los Angeles, Service Manager

4 months ago

Manhattan Beach, United States Specializedboulder Full time

**ABOUT SPECIALIZED**

*Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, were here to do the best work of our lives to push the greatest human powered machine into the future each and every day. Were a team of barrier-breakers, disrupters, and problem solvers. Were committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.*

*In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out were here to help you build your career at Specialized.*

**JOB SUMMARY**

Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized South Los Angeles. The service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying, evaluating, and re-designing the fixed processes of the department; informing, communicating, ands achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly.

**HOW YOULL MAKE A DIFFERENCE**

* Overall profitability of the department: covering and exceeding departments run cost

* Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff

* Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order)

* Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication.

* Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company.

* Monitor sell-through on all service-specific parts and accessories; establishing a never-out list made up of commonly needed shock seals, chains, cassettes, and cleats.

* Oversee and ensuring swift completion of all warranty issues and shop bikes

* Maintain primary point of contact with Specialized warranty representative

* Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care)

* Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals

* Evaluate each employees performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface

* Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders

**WHAT YOU NEED TO WIN**

* Passion for cycling and the Specialized brand

* A current or former retail employee with 1-3 years of experience preferred

* Excellent communication with the ability to effectively interact with riders and team members

* Must be able to work as business dictates which includes weekends

* Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching

* Able to lift at least 50 lbs. or more and use proper lifting skills

**TELL ME MORE**

* Industry leading Employee Purchase program

* Long term loan of a current model-year demo bike

* Medical, dental, vision, and life insurance*

* Morning/evening rides with team

**For eligible employees*

*Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.*

*We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone especially those from marginalized groups to apply to our job postings and help us earn the position as the riders brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized*

*See what we are up to on* *,* *, and most importantly, our #**.*

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Specializeds Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time