Operations Supervisor of Phoenix Cash Services
3 weeks ago
**Company** Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone. The Federal Reserve Bank of San Francisco is seeking an **Operations Supervisor** in our Phoenix Processing Center (PPC). As the Operations Supervisor, you will lead a team focusing on operational excellence in the distribution and processing of US currency using complex, authentication, and piece sorting technology. You will be responsible for developing a team that is accountable for driving operational excellence in a fast paced and highly regulated environment. Our ideal candidate for this role is a proven operations and people leader that is an excellent communicator, sets a high bar for themselves, and is adept at developing and coaching talent. If you are someone who thrives in a leadership position and gains personal satisfaction by leading a complex business, then this is for you **Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.** **Location: Federal Reserve Bank - Phoenix Processing Center (100% on-site)** 1550 North 47th Avenue Phoenix, AZ 85043 **Work schedule:** Monday - Friday 7:00AM-4:00PM **What you'll do:** + Supervise, assign, and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies in order to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency and effectiveness). + Provide input on the establishment of short and long-term goals for the team. Proactively monitor team performance to assess progress against goals. + Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans. + Mentor, coach, and develop high performing team members for career progression. Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures. + Identify and implement solutions that optimizes daily production opportunities, addresses risk management weaknesses, maximizes staff resources, and enhances employee- focused initiatives that drive engagement and growth. + Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations. + Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity. + Other duties as assigned. **Desired Experience + Traits:** + Typically requires 3+ years of relevant cash or business work experience + 1+ years of experience in leading teams + Bachelor's degree in a related field or equivalent work experience + Proven ability to lead and develop team members in meeting goals and objectives + Experience supervising teams in production, manufacturing, or supply chain distribution environments + Demonstrated ability to change and adapt in response to situations as they develop, be comfortable changing course, and making recommendations in the absence of information or existing policies to guide them + Strong teamwork and customer service orientation + Strong time management and organizational skills including the ability to manage multiple priorities + Use critical thinking to assess situations, make appropriate decisions in a timely manner, and communicate those decisions to impacted stakeholders + Demonstrate active listening skills with the ability to problem solve and provide feedback in a variety of situations. + Possess strong analytical skills with experience in using data to assess emerging trends and arrive at solutions + Possess risk management or procedural compliance experience + Proven ability to collaborate, build relationships, and influence individuals at varying all levels internally and externally + Experience in the development and implementation of new procedures and policies + Strong proficiency with Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint. Base Salary Range: Min: $63,400 - Mid: $82,300 - Max: $101,400 (Location: Phoenix, AZ) Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data. **Benefits:** We offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer. \#LI-Onsite **Full Time / Part Time** Full time **Regular / Temporary** Regular **Job Exempt (Yes / No)** Yes **Job Category** Operations **Work Shift** First (United States of America) _The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences._ Privacy Notice (ansascityfed.org/documents/7797/Workday\_Privacy\_Notice.pdf)
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