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FULL TIME

2 months ago

Folsom, United States Alvearium Marketing Full time

We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first. The mission of our Customer Support Representative is to educate and navigate customers through advanced sustainable beverage options available to them in their neighborhood. We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.

We are looking for individuals with little to no experience as this is an entry-level role. Upon becoming a vital team member, you will start in a 2-3 week training class to receive a comprehensive education on our:

  • Nationally recognized customer service and outreach tactics

  • Detailed overview of products, services, and promotions available

  • Complete instruction regarding our compliance regulations

What are your day-to-day responsibilities as a Customer Support Representative?

  • Deliver an exceptional customer experience - ask questions to understand the customer's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs

  • Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness

  • Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department

  • Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news

  • Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support.

  • May assist in onboarding, training, and mentoring new employees contingent on the success and reputation you build within our firm and amongst our clients and customers