Guest Services

Job Title: Protective Stadium & Birmingham Jefferson Convention Complex - Guest Services

Company: BEST Crowd Management

Location: Birmingham, AL

Salary: $15 / hr

Shifts: Part-Time Event Security and Staffing - Weekends and Nights Required

Summary:

Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.

Responsibilities:

Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
Answer questions and provide information about the event, facilities, and amenities to guests.
Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
Address guest inquiries, complaints, or issues promptly and professionally.
Collaborate with event staff, vendors, and team members to ensure smooth event operations.
Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Requirements:

Be at least 18 years old (age requirements may vary depending on local regulations).
Hold a high school diploma or equivalent (some college education is preferred).
Previous experience in customer service, hospitality, or event-related roles is advantageous.
Excellent communication and interpersonal skills to interact effectively with diverse individuals.
Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
Flexibility to work evenings, weekends, and holidays based on event schedules.
Physical stamina to stand, walk, and engage in physical activities for extended periods.
Demonstrated reliability, punctuality, and a strong work ethic.

Benefits:

Enjoy competitive pay based on your experience and qualifications.
Take advantage of opportunities for career growth and advancement within the company.
Enhance your skills and knowledge through training and development programs.
Benefit from flexible scheduling options to accommodate your personal needs.
Be part of a positive and supportive work environment that values diversity and inclusion.

Note: At BEST Crowd Management, we believe in equal opportunities for all applicants and employees.

We highly appreciate the contributions and perspectives that each individual brings to our team.

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