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Ecommerce Customer Experience Representative
4 months ago
** Bioworld Merchandising**
** Ecommerce Customer Experience Representative**
Irving, TX 75038
**Bioworld Merchandising** is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world. We are seeking skilled candidates who are excited to join this amazing team
**We Believe in Great Brands:** Our goal is to translate the brand story into product that is as innovative and distinctive as the brand itself.
**Creative Culture:** Our team brings to our brand partners a unique mix of creative product design paired with merchandising expertise. We believe innovation comes from a diversity of creative ideas.
**We are the Market:** Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction.
We are currently seeking **Ecommerce Customer Experience Representative** to join our team of outstanding employees
**POSITION OVERVIEW**
* Assist in responding to all customer inquiries across numerous brands
* Provide accurate product information, including order lead times, availability, pricing, and all other customer needs
* Use our company database to ensure all customer orders have been fulfilled
* Problem solve any order/item discrepancies based on customer inquiries
* Follow up with customers to provide updates on order status
* Become knowledgeable about company products to better assist customers
* Provide continued, stellar customer service and support to existing customers, with the end-goal of WOWing everyone you come into contact with.
* Other value-adding tasks where candidate ability and company need coincide.
**QUALIFICATIONS**
* Passionate about customer service. You love providing customers an amazing experience with every point of contact.
* Organized and detail-oriented. You will be working within efficient systems and be expected to precisely execute our processes, while also contributing to improving those processes.
* Possess the ability to multi-task in a hectic role, while ensuring the highest levels of accuracy across all open items.
* Well versed in pop culture to identify with current trends and lifestyle brands which Bioworld represents
* Previous customer service experience (eCommerce preferred)
* Will enjoy working in a fast-paced work environment
* Strong communication skills needed, both verbal and written
* Basic PC and Microsoft Office Suite skills
**EDUCATION REQUIREMENTS**
* Bachelor's degree in business, marketing, sales or communications, is preferred.
**BUSINESS HOURS**
* Regular business hours are Monday through Friday, 8:30am 5:30pm, or as needed to meet business goals and objectives. Flexible and able to work the hours needed to get the job done.
