Customer Care Coordinator

8 hours ago

Sacramento, United States Clayton Homes Full time

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

The Sacramento, CA facility is recruiting for a full-time, Customer Care Coordinator. This is an hourly position that reports to the Customer Care Manager.

Position Summary: The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

SOME Essential Functions Duties / Responsibilities:

  • Manages large numbers of incoming calls.
  • Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
  • Keeps records of customer interactions, process customer data, and file documents.
  • Coordinates service requirements of customers effectively and timely.
  • Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
  • Maintain physical and electronic records, effectively.
  • Other duties as assigned.
Minimum Qualifications:
  • High School diploma.
  • Minimum 2 years of related experience in customer care coordination / administration.
  • Proficient in AS-400 and MS Office Products, including Excel a plus.
  • Excellent phone etiquette, written and oral communication skills required.
  • Must be well organized and able to effectively manage time.
  • Possess a positive attitude and ability to deescalate calls where you may have an upset customer.
  • Bilingual in Spanish is a plus.
Physical Demands:
  • Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
  • Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
  • Constantly works in an indoor, temperature-controlled, sealed-window office environment.
  • Work primarily involves sitting / standing.


This role will start at $21.00 per hour. This role is also eligible to participate in our Administrative Profit Pool after 30 days of employment or transfer. The hours for this position are 630am-310pm, Monday-Friday.

Internal team members must be employed for 6 months to be eligible for transfer and have no performance, attendance or behavior write ups in the last 90 days past the verbal level. The application deadline closes Wednesday, December 3rd, 2024.

Why Clayton?

A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Why Clayton?

A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018
Clayton Manufacturing

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