ITIL Services Contractor
1 month ago
Bachelor's degree in business, Computer Science, Information Systems, or equivalent experience in lieu of degree required
Strong knowledge of IT Service Management processes; experience with administration or support of IT Service Management tool required
Cherwell experience preferred or any other IT Service Management tool
Knowledgeable in the areas of designated responsibility; ITIL certification preferred
Minimum of 4 years' experience designing, implementing, and supporting business processes required; experience in IT Service Management required
Minimum of 4 year's experience with Microsoft products required
Knowledgeable of project management and SDLC principles.
Major Duties:
• Provide ITIL subject matter expertise for the firm
• Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes
• Lead division-wide initiatives by identifying deliverables, creating plan/schedule, and guiding resources assigned.
• Lead Implementation of new features and functionality in the service management application
• Manage the team's work queues to ensure team workload is addressed and completed.
• Participate in projects and work requests fulfilling work activities and acting as a liaison for the ITIL Services team.
• Develop dashboards and metrics to measure delivery of services and process maturity
• Create, maintain, and publish documentation including user documentation, processes, and procedures, and ITIL Services SharePoint site pages.
• Participate in internal user group meetings with business-facing and IT-facing customers
• Provide leadership, mentoring, knowledge transfer and guidance to team.
• Adhere to and recommend improvements to the team's processes and procedures.
• Assist in developing strategies for Service Management function.
• Perform other duties, as assigned
Other:
• Strong multi-tasking skills
• Strong decision-making skills
• Good analytical and technical skills
• Excellent verbal, written and interpersonal communication skills
• Demonstrate flexibility in being able to work independently when required, and also as part of a team
• Demonstrate a cooperative attitude and effective interpersonal and communication skills with clients and co-worker
We have other current jobs related to this field that you can find below
-
Customer Service Representative
4 weeks ago
Murrysville, United States S and T Bank Full timeMurrysville: 4251 Old William Penn Highway, Murrysville, PA 15668 Work Days and Expected Hours: Monday - Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 6:00 PM Saturday: 9:00 AM - 12:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests...
-
Customer Service Representative
3 weeks ago
Murrysville, United States S and T Bank Full timeMurrysville: 4251 Old William Penn Highway, Murrysville, PA 15668 Work Days and Expected Hours: Monday - Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 6:00 PM Saturday: 9:00 AM - 12:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests...
-
Crew Person
2 months ago
Murrysville, United States Precision Pointing & Restoration Inc Full timeJob DescriptionJob DescriptionGeneral labor, Masonry, Restorationworking with a crew daily, Loading and unloading trucks, setting up job sites.completing jobs from start to finishCompany DescriptionWe are a family owned and operated, full-service masonry contractor. our expertise is brick, block and stonework.Company DescriptionWe are a family owned and...
-
Crew Person
2 months ago
Murrysville, United States Precision Pointing & Restoration Inc Full timeJob DescriptionJob DescriptionGeneral labor, Masonry, Restorationworking with a crew daily, Loading and unloading trucks, setting up job sites.completing jobs from start to finishCompany DescriptionWe are a family owned and operated, full-service masonry contractor. our expertise is brick, block and stonework.Company DescriptionWe are a family owned and...
-
Hiring Registered Nurses
3 weeks ago
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Actively Hiring RN | $44/hr | Night Shift
3 weeks ago
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Registered Nurse | $44/hr
3 weeks ago
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Hiring RN | $44/hr
3 weeks ago
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
RN Registered Nurse | $44/hr
3 weeks ago
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Actively Hiring RN + $44/hr Night Shift
1 week ago
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse - Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You've come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want-and get paid right after a...
-
Registered Nurse
3 weeks ago
Murrysville, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Hiring Registered Nurses
3 weeks ago
Murrysville, PA, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
-
Urgently Hiring RN | $44/hr | Night Shift
3 weeks ago
Murrysville, PA, United States ShiftMed Full timeThis vacancy is for an RN at a facility in MURRYSVILLE, PA.Registered Nurse – Flexible Work ScheduleHave you had enough of mandatory overtime, weekends, and holidays?Tired of waiting for Friday to get paid? You’ve come to the right place. Registered nurses nationwide choose ShiftMed to work when, where, and how often they want—and get paid right after...
