End User Support Technician-Tier 2
4 days ago
If youre passionate about technology and want to work as part of a collaborative team with a growth mindset and a focus on delivering a top tier customer experiencedesignDATA is the place for you Our ideal candidate enjoys working on innovative solutions that help enable our clients to be productive and secure in their business processes. You have the desire and ability to solve complex issues, automate and modernize systems, and contribute to the empowerment of end-users. Apply today to take the first step towards a rewarding career KEY RESPONSIBILITIES: Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create clear, concise documentation in instructional knowledge-based articles Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues. Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects Participate in Client Business Reviews when requested Provide onsite support for clients upon request from the Client Technology Manager. WHAT WE OFFER: A strong company culture with an employee-first focus Our medical plans are through the Federal Employee Health Benefits program for tribal employers A comprehensive dental program that has child orthodontic coverage Company paid vision, life, short-term and long-term disability Additional voluntary benefit programs 401(k) with a generous match 11 annual paid company holidays Generous paid time off including accrued PTO, Floating Holidays, Emergency Medical Leave, and Parental Leave Hiring referral bonus TicketsAtWork an exclusive discount program with access to entertainment, travel, activities, pet insurance, and much more ABOUT US: Established in 1979, designDATA is an IT Managed Services Provider operating out of the Washington, DC Metro area. We are focused on equipping organizations with scalable solutions that enable teams to do their best work securely. We provide 24/7 tech support, data center and cloud services, robust cybersecurity solutions, exceptional end-user training, and enterprise-level consulting services. We strive to see the world through our clients' eyes, aligning IT operations with organizational priorities, and ensuring staff have the resources they need to excel. #J-18808-Ljbffr
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End User Support Technician Tier 3
2 weeks ago
Gaithersburg, United States Doyon Full timeOverview JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues. Identifies and resolve complex issues or escalates issues to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure that the issue...
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End User Support Technician Tier 2
2 weeks ago
Gaithersburg, United States Unavailable Full timeOverview JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and...
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End User Support Technician Tier 2
3 weeks ago
Gaithersburg, United States Doyon Full timeOverview JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and...
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Middle/Senior End-User Support Engineer
4 weeks ago
Gaithersburg, United States Jobs via Dice Full timeMiddle/Senior End-User Support Engineer Join our team as a Senior End-User Support Engineer, where youll play a critical role in transforming laboratory IT infrastructure to support cutting-edge scientific research. This temporary position offers the opportunity to provide Level 3 technical expertise while driving digital innovation in laboratory operations....
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Middle/Senior End-User Support Engineer
3 weeks ago
Gaithersburg, United States Jobs via Dice Full timeMiddle/Senior End-User Support Engineer – Join our team as a Senior End-User Support Engineer , where you’ll play a critical role in transforming laboratory IT infrastructure to support cutting-edge scientific research. This temporary position offers the opportunity to provide Level 3 technical expertise while driving digital innovation in laboratory...
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Middle/Senior End-User Support Engineer
4 weeks ago
Gaithersburg, United States EPAM Systems Inc Full timeJoin to apply for the Middle/Senior End-User Support Engineer role at EPAM Systems. Get AI-powered advice on this job and more exclusive features. Join our team as a Senior End-User Support Engineer, where you'll play a critical role in transforming laboratory IT infrastructure to support cutting-edge scientific research. This position offers the opportunity...
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Middle/Senior End-User Support Engineer
3 weeks ago
Gaithersburg, United States EPAM Systems Full timeJoin to apply for the Middle/Senior End-User Support Engineer role at EPAM Systems . Get AI-powered advice on this job and more exclusive features. Join our team as a Senior End-User Support Engineer , where you'll play a critical role in transforming laboratory IT infrastructure to support cutting-edge scientific research. This position offers the...
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Senior End-User Support Engineer
3 weeks ago
Gaithersburg, United States EPAM Systems Full timeA leading global provider of digital services is seeking a Middle/Senior End-User Support Engineer in Gaithersburg, Maryland. You will play a critical role in transforming laboratory IT infrastructure, providing Level 3 technical support, and collaborating with scientists to implement advanced solutions. This full-time temporary position offers health...
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Senior End-User Support Engineer
1 week ago
Gaithersburg, MD, United States EPAM Systems Inc Full timeA leading global provider of digital services is seeking a Middle/Senior End-User Support Engineer in Gaithersburg, Maryland. You will play a critical role in transforming laboratory IT infrastructure, providing Level 3 technical support, and collaborating with scientists to implement advanced solutions. This full-time temporary position offers health...
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Senior End-User Support Engineer
1 week ago
Gaithersburg, MD, United States EPAM Systems Inc Full timeA leading global provider of digital services is seeking a Middle/Senior End-User Support Engineer in Gaithersburg, Maryland. You will play a critical role in transforming laboratory IT infrastructure, providing Level 3 technical support, and collaborating with scientists to implement advanced solutions. This full-time temporary position offers health...
