Customer Service

2 weeks ago

Waterloo, United States POS Professional Office Services, Inc. Full time

For 50 years, POS Professional Office Services, Inc. has worked with 30,000-plus medical practices to improve their patient communications and practice profitability Our solutions include Print, Patient Payment Services, Digital Messaging, Patient Surveys, and Online Reputation Management. POS sets itself apart from the competition by integrating and branding all of a practice's communications to create loyalty and better relationships with patients. To learn more about our dynamic privately held corporation, visit .

We are currently seeking candidates for an Order Entry/Call Center position in our Customer Care department at our corporate offices in Waterloo, IA.

This unique, customer service opportunity involves:

  • Receives incoming calls and orders from customers throughout the United States to facilitate the ordering of products and services.
  • Processes orders received over the web, email, faxes, mail and phone. Analyses documents used in ordering process for accuracy and calculates price and checks for other related item specifications.
  • Serves as key contact for customer's questions on balances, billing, and order status information.
  • Normal hours will be: 8:00 a.m. to 4:30 p.m., Monday Friday.
  • Starting Pay range is $16.50 to $19.00 per hour commensurate with experience.
We seek candidates with the following credentials:
  • Previous customer service or related experience.
  • Some Post-Secondary Education preferred.
  • Excellent speaking and listening skills.
  • Quality and accuracy oriented, with data-entry, business math and computer skills.
  • Flexibility in a team environment.

This position offers an excellent opportunity for personal and professional growth. This includes a competitive base salary and benefit program including medical, dental, prescription, vision, life, disability, and 401(k) plan.

Pre-employment background check and drug screen required. EOE. E-Verify Employer

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