Guest Service Agent: Overnight
3 days ago
Overview Join to apply for the Guest Service Agent: Overnight role at Kimpton Hotels & Restaurants. Responsibilities The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service while providing outstanding service to our guests. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Familiar with all fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout shift. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Able to communicate via telephone and/or radio with other departments. What You Bring Previous experience in a Front Desk or customer-facing role is helpful High school diploma or general education degree (GED) required. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work overnights, weekends and holidays. Work well under pressure, taking care of many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count. Seniority level Entry level Employment type Full-time Job function Administrative and Customer Service Industries Hospitality #J-18808-Ljbffr
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Guest Service Agent: Overnight
2 weeks ago
Salt Lake City, United States The Kimpton Hotel & Restaurant Group, LLC Full timeThe Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator Guest Service, Agent, Overnight, Service, Guest, Operations
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Guest Service Agent: Overnight
3 weeks ago
Salt Lake City, United States Kimpton Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here.Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and...
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Guest Service Agent
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Salt Lake City, United States SpringHill Suites by Marriott Salt Lake City Airport Full timeJoin to apply for the Guest Service Agent role at SpringHill Suites by Marriott Salt Lake City Airport 6 days ago Be among the first 25 applicants Join to apply for the Guest Service Agent role at SpringHill Suites by Marriott Salt Lake City Airport SpringHill Suites by Marriott Salt Lake City Airport provided pay range This range is provided by SpringHill...
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Guest Service Agent
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Salt Lake City, United States HYATT Hotels Full timeI joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Guest Service Agents are responsible for the...
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Guest Service Agent
3 weeks ago
Salt Lake City, United States Kimpton Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
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Guest Service Agent
2 weeks ago
Salt Lake City, UT, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
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Guest Service Agent
7 days ago
Salt Lake City, UT, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
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Guest Services Agent
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Salt Lake City, United States HRI Hospitality Full timeGuest Services Agent At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking...
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Guest Service Agent: Overnight
4 days ago
Salt Lake City, UT, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
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Salt Lake City, United States Kimpton Hotels & Restaurants Full timeA leading boutique hotel chain located in Salt Lake City is seeking a Guest Service Agent. You'll be responsible for registering and checking out guests, providing exceptional customer service to create memorable experiences, and managing phone operations. Ideal candidates should have a high school diploma and preferably previous customer-facing experience....
