Intake Generalist

Summary: This individual determines the level of care and makes referrals for treatment based on procedures defined by State, County, managed care, and Consortium requirements. Essential Duties and Responsibilities include the following: Collects and documents initial demographic and clinical information from consumers, families, and agencies to determine appropriateness of referral on a needed basis Must be PCPC/ASAM certified Assesses appropriate needs, determines priority for service and level of care based on agency and other regulatory body policies as necessary. Elicits information from consumer to determine nature and seriousness of presenting problem and to determine who and what department or agency should provide service for the consumer. Ensures all data collected is correct and accurate on all forms in compliance with appropriate regulatory bodies as necessary. Assigns new admissions to group and individual counselor. Completes required managed care forms as appropriate or refers to the Benefits Manager for initiation of required forms. Obtains signatures on required release forms and obtains information from outside services. Collects and documents data for managed care and regulatory bodies on a needed basis. Assesses each individual’s psychiatric, social, addictions and medical needs, assessing their importance, and interrelationship. Recommends treatments alternatives and schedules appointments at appropriate treatment or assessment options on a daily basis. Determines appropriate clinical interventions for consumers accessing the unit. Determines priority of admissions based on agency or unity policy. Determines level of care. Makes provisional diagnosis and assigns Global Assessment of Functioning score as needed. Schedules appointments for appropriate follow-up, psychiatric or medical appointments and/or suggests and refers to alternative services when required. Completes and processes all administrative forms related to assessment procedure including clinical, DAS’s, terminations/transfer, CIS, and Release of Information forms. Confirms appointments and conducts outreach to clients, as needed. Documents progress notes, case management notes, and treatment plans. Assesses clients’ need for emergency services and applies for voluntary/involuntary hospitalizations and detox/rehab services. Refers clients to the Benefits Manager to complete BHSI applications for those uninsured admissions who reside in Philadelphia County, or completes when appropriate and necessary. Monitors own outreach letters. Provides management with a weekly intake report which logs calls for treatment, through final disposition. Retrieves all calls off the intake line and ensure follow up and scheduling with the Business office and for the Clinical Intake. Qualifications: Appropriate educational degree and experience as approved by the PA Department of Health (DOH). Two years of direct care experience in mental health or addictions Intake background highly preferred. Must be familiar with ICD-10 and DSM-5 categories Experience with psychiatric emergencies Licensed staff are required to fulfill training requirements of their professional organization. [Non-licensed mental health assessors are required to complete training requirements as defined by CBH] Skills: Excellent grammar, spelling and composition skills Able to type 40 – 50 wpm; proofreading ability Proficient in Microsoft Office (WORD): Some basic Excel knowledge Able to communicate effectively orally and in writing Great people skills, ability to work within a team, as well as lead the team Ability to work independently Ability to make critical program decisions Able to work and communicate with the general public Great organization skills Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No