Pest Control Specialist

4 weeks ago

Grand Rapids, United States Pest Pros of Michigan, LLC Full time
Description

We are in need of a pest control technician to join our growing team You'll investigate potential pest invasions, identify when an issue does exist, and deploy appropriate pest control techniques to eliminate the problem. If you're comfortable working with all kinds of critters, have great attention to detail, and excellent customer service skills, we are looking for you Come help our customers make their homes a safe place to be. Start your application process today

Responsibilities

A Pest Pros Certified Field Specialist plays a key role in our business. This role requires individuals who share similar values and can uphold standards in character including:

•Authentic: Honest communicators that ask questions
•Innovative: Open-minded with the freedom to implement concepts
•Kind: We treat people with dignity and respect
•Take Ownership: Accept personal responsibility
•Reliable & Trustworthy: Trust is the foundation of all our relationships
•Stewardship: Responsible for managing resources and ensuring safety
•Field Technician-Complete all 5 Michigan certifications
•Satisfactorily complete the Pest Pros Certification Intermediate Program. Actively participate in seminars and training opportunities
•Meet daily and monthly production goals set by the company each month including team and individual goals
•Conduct operations in agreement with training and operating procedures
•Record Keeping, Administration, and Logistics
•Maintain exceptional client records by keeping detailed notes of services performed
•Provide written recommendations for follow-up services, documentation, and other recommended services. These must be completed on-site as the service is completed
•Maintain company vehicles, equipment, electronics, and supplies. Keep an inventory of supplies and equipment on hand and resupply and equip per SOP and training
•Collect and account for payments and turn them into finance. Turn in any expense receipts for reimbursement and proof of credit card spending
•Client Relations, Internal Relations, and Sales
•Actively Participate in sales, communication, and relational development training
•Answer incoming calls, slack, and emails and return calls within 1 hour during business hours. Check and reply to emails daily
•Schedule services and follow-ups with and for customers as recommended
•Utilize promotional tools and merchandise as directed by management
•Participate in opportunities to capture customer touches
•Identify opportunities for value-added upsell opportunities. Generating sales in the specialty divisions
•Record work activities and complete all paperwork after finishing services
•Assess customer property to identify warning signs of potential pest problems, such as termites, bed bugs, vermin, rodents, or other unwanted pests
•Disperse the fumigants in infested areas when needed
•Measure area dimensions and mix the correct amount of chemicals in the applicator based on the size of the infested area
•Respond to customer inquiries regarding pest management

Qualifications

•Comfortable with an outdoor work environment in a variety of weather conditions
•Great communication skills, both verbal and written
•Able to pass a background check
•Unafraid of working in close proximity to vermin, rodents, insects, and other pests
•Capable of lifting 50lbs, climbing stairs, and going into crawl spaces on a daily basis

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