![Mr. Cooper](https://media.trabajo.org/img/noimg.jpg)
Mortgage Loan Processor
4 weeks ago
The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within SLA’s, and resolving all customer concerns regarding their mortgage application through funding of the customer’s new loan. This is a hybrid role located in Dallas, TX.
Responsibilities:
Act as a customer advocate and single point of contact for assigned customers to generate the highest level of customer satisfaction through differentiated world class service.
Complete all work within established workflow processes and policies / procedures.
Properly document BOSS – Director and our Loan Origination System (Encompass) with notes resulting from communication with customers.
Be well versed and knowledgeable of all workflow process and policies and procedures
Complete all required outbound calls for loans in your workflow including: Welcome Calls, Status Calls, CD Calls, Closing Coordination, etc.
Meet / exceed Performance Goals / Objectives / Key Metrics per scorecard.
Promptly respond to customer emails / inbound calls within established SLAs.
Takes full ownership of assigned pipeline and manage proactively to resolve any customer escalations. Follow through and resolve all identified issues within specified SLA’s.
Complete weekly pipeline reviews to ensure all assigned loans are progressing per schedule and to identify any issues / problems that need to be escalated for timely resolution. provide status updates, address concerns/ questions / issues and determine specific actions needed to improve overall cycle times & customer satisfaction.
Provide loan status updates to organization’s sales force & management as needed and engage on complex or unique issues to effectively resolve as required.
Provide feedback to management on how to improve workflows & processes to deliver improved service to our customers.
Constantly learn and improve from established feedback loop routines to complete tasks correctly and in a timely manner.
All other responsibilities as assigned.
Experience & Qualifications
High school diploma or GED required - Associate’s degree in accounting, finance, or business preferred.
Minimum of 1+ years loan processing experience preferred.
Must have excellent written and verbal communication skills.
Familiarity and knowledge of government and/or agency loan programs and guidelines a plus.
Excellent computer skills required including proficiency with originations systems and Microsoft Office products. Encompass Loan Origination System experience is a plus.
Applicants must be willing to work a flexible schedule with the possibility of overtime and weekend rotations.
-
Mortgage Loan Processor
3 weeks ago
New Ulm, United States Alliance Bank Full timeJob Type Full-time Description This position is not remote. The Mortgage Loan Processor position reports directly to the VP/Manager - Residential Real Estate and is responsible for performing real estate related administrative duties within the Residential Real Estate Department. This position is responsible for the establishment and maintenance of loan...
-
Mortgage Loan Processor
4 weeks ago
New Ulm, United States Alliance Bank Full timeJob Type Full-time Description This position is not remote. The Mortgage Loan Processor position reports directly to the VP/Manager - Residential Real Estate and is responsible for performing real estate related administrative duties within the Residential Real Estate Department. This position is responsible for the establishment and maintenance of loan...
-
Mortgage Loan Processor
1 week ago
New Ulm, United States Alliance Bank Full timeJob Type Full-time Description This position is not remote. The Mortgage Loan Processor position reports directly to the VP/Manager - Residential Real Estate and is responsible for performing real estate related administrative duties within the Residential Real Estate Department. This position is responsible for the establishment and maintenance of loan...
-
Loan Processor
6 hours ago
New Hyde Park, United States Canyon Mortgage Corp. Full timeJob Overview: We are seeking a detail-oriented and qualified individual to be a Mortgage Loan Processor in our corporate office. **Duties**: - Processes residential mortgage loans (FHA, VA, Conventional, purchase, refinance) under various programs in a quality consistent with all company policies and procedures as well as meeting all regulatory...
-
Mortgage Loan Partner
6 days ago
New York, United States The Fisher Mortgage Group at UNMB Home Loans Full timeJob DescriptionJob DescriptionMortgage Loan Partner/Success ManagerAre you looking for a salaried position in the mortgage industry where you get to help customers get into the home of their dreams without having to hunt for new business? If so, we need to talk!We’re hiring a full-time loan partner to work in tandem with the loan officer to properly manage...
-
Mortgage Processor
2 weeks ago
New Prague, United States Minnwest Bank Full timeJob DescriptionJob DescriptionReports to: Director of Mortgage BankingLocation: Minnwest (multiple locations), hybrid option, minimum in office requirementPosition Summary/Purpose:Minnwest is seeking an individual for a full-time Mortgage Processor position at any of our Minnwest locations. This position supports the Mortgage Bankers and provides excellent...
-
Mortgage Loan Officer
1 month ago
New England, United States Option Mortgage Full timeCompany DescriptionOption Mortgage, a licensed branch of NEXA Mortgage, is your trusted partner in the world of home financing. Backed by the strength and expertise of NEXA Mortgage, we specialize in providing tailored solutions that match your unique needs. With access to a vast network of over 200 lenders, we ensure that every customer finds the perfect...
-
Mortgage Processor
4 weeks ago
New Bedford, United States SouthCoast Processing Full time**Overview**: **Responsibilities**: - Analyze credit reports and financial documentation to determine borrower's creditworthiness - Calculate income, assets, and liabilities to ensure compliance with lending guidelines - Communicate with borrowers, loan officers, underwriters, and other stakeholders to facilitate the loan process - Ensure all loan files...
-
In-House Loan Officer
3 weeks ago
New York, United States Success Mortgage Partners Full timeGrowing Independent Mortgage Banker is seeking an experienced and licensed Loan Officer who is a self-starter, an efficient multi-tasker, great with people and has a positive attitude. Essential Job Functions: · Assist new Loan Officers with their transitional loans prior and during onboarding · Effective communication with all parties including loan...
-
Mortgage Receptionist
6 days ago
New York, United States The Fisher Mortgage Group at UNMB Home Loans Full timeJob DescriptionJob DescriptionWe are seeking an enthusiastic and professional mortgage receptionist for our busy office. This position requires administrative and clerical duties to support our lending team, a customer service approach, and excellent communication skills. If you’re looking to pursue a career in the mortgage industry, this is a great place...
-
Mortgage Loan Officer Brooklyn
2 weeks ago
New York, United States PGMTEK Inc. Full timeJob Description Summary/Objective: The Mortgage Loan Officer provides a full range of banking services to customers with an emphasis on retail banking products - Mortgage Loan. Under Branch Manager's direction, focuses on providing service in the areas of sales and service. Actively cross-sells additional business products such as loans and cash management...
-
Mortgage Loan Originator
2 weeks ago
New York, United States Total Mortgage Services, LLC Full timeMortgage Loan Originators: Our resources plus your experience equals unlimited success!Total Mortgage features state of the art technology, an internal ad agency, a professional podcast studio, plus a flat and transparent management style all in an environment that is drama free!Total also provides exclusive access to high quality leads, top producing...
-
Mortgage Loan Originator
1 week ago
New York, United States Total Mortgage Services, LLC Full timeMortgage Loan Originators: Our resources plus your experience equals unlimited success!Total Mortgage features state of the art technology, an internal ad agency, a professional podcast studio, plus a flat and transparent management style all in an environment that is drama free!Total also provides exclusive access to high quality leads, top producing...
-
Loan Processor
3 weeks ago
New Orleans, United States Credit Human Full timeWe are seeking a Loan Processor - Home Loans for the NOLA Home Loan Processing Department. Credit Human has committed to a vision of serving communities by alleviating financial stress and a mission of helping people build, create, and maintain financial slack. Buying and maintaining a home is a source of slack and stability for families. The Home Loan...
-
Contract Mortgage Processor
3 days ago
New York, United States MIOYM EQUITIES, INC Full timeJob DescriptionJob DescriptionWe are seeking a Contract Mortgage Processor - HARD MONEY to become a part of our team! You will evaluate and authorize approval of real estate commercial loans.Please be aware that this is contract processing, which means we pay per file and it is 1099We pay $895 per file when it closes.We pay $295 per file if it diesWe supply...
-
Mortgage Loan Originator
2 weeks ago
New Orleans, United States BritePros Medical Staffing Full time $75,000Mortgage Loan Originator – Community Lender – To $75K + Bonus – New Orleans, LA – Job # 2944Who We AreThe Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. Most of our recruiters are...
-
Mortgage Loan Originator
1 week ago
New Orleans, United States BritePros Medical Staffing Full time $75,000Mortgage Loan Originator – Community Lender – To $75K + Bonus – New Orleans, LA – Job # 2944Who We AreThe Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. Most of our recruiters are...
-
Manager, Mortgage Loan Processing
2 weeks ago
New York, United States Municipal Credit Union Full timeJob DescriptionJob DescriptionAbout MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now...
-
Retail Mortgage Loan Officer
3 weeks ago
New Bedford, United States Mutual of Omaha Mortgage Full timeJob DescriptionJob DescriptionAre you currently a productive loan officer wanting to take your business to the next level? If so, join the team at Mutual of Omaha Mortgage. We are part of the iconic brand and nationally recognized Fortune 300 company that has been in business over 100 Years! Mutual of Omaha Mortgage is inspired by hometown values and a...
-
Retail Mortgage Loan Officer
1 week ago
New Bedford, United States Mutual of Omaha Mortgage Full timeJob DescriptionJob DescriptionAre you currently a productive loan officer wanting to take your business to the next level? If so, join the team at Mutual of Omaha Mortgage. We are part of the iconic brand and nationally recognized Fortune 300 company that has been in business over 100 Years! Mutual of Omaha Mortgage is inspired by hometown values and a...