Customer Service

4 weeks ago


Columbus, United States Columbus Staffing Full time

Customer Service Representative Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide. As part of the GMS family of companies, Cherokee Building Materials has more than 20 conveniently located yards throughout the states of Arkansas, Oklahoma, Tennessee, Kansas, Kentucky, Mississippi, Missouri, Nebraska, Indiana, and Illinois. Many of our team members have worked at Cherokee and Valley Interior for 10-15 years or more. We also have several team members who started their careers in delivery and warehouse positions and later advanced into management. This is a testament to the great culture and work environment that Cherokee Building Materials and Valley Interior Products provides. For more information about our family of companies, please visit gms.com or cherbmi.com. Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law. Position Summary: The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities: Ensure over the phone, face-to-face and or written communications with customers representing the company's culture, values and practices. Greet customers warmly and determine problems, orders, or other reasons for calling. Ability to ascertain when to pass on a customer's questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone. Ability to use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers with purchases. Ensure the showroom is clean and properly stocked. Basic Qualifications: High school diploma or GED equivalent. Ability to self-manage, show initiative and be comfortable meeting the public Be a team player, demonstrate attention to detail and have good organizational skills. Bilingual a plus Exceptional computer skills Core Competencies: Ability to self-manage, show initiative and be proactive Communicate professionally, both verbally and in writing to coworkers and customers Physical Requirements: Must be able to remain in a stationary position in an office environment 70% of the time. Occasionally will move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in these situations. Required Cognitive Skills: Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Benefits & Perks: Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs



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