Customer Service Representative

2 months ago

Zachary, United States Premier Health Consultants Full time

Job Type

Full-time, Part-time

Description

The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient's customer services encounter are met, regardless of age or gender, on a continuing basis by performing the duties outlined below. The CSR position is extremely important as being the first point of contact made either personally or by telephone. It is also the last form of contact the patient will have. The CSR will perform routine but varied clerical duties in accordance with the standard procedures of the department. The CSR shall apply knowledge of department policies and procedures in order to maintain and file patient records, prepare forms, verify information, and resolve routine office problems.

Essential Duties and Responsibilities include the following:

  • Maintains appropriate clinical/clerical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.
  • The CSR will follow all scripting provided for patient interactions.
  • Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.
  • Greets patients in a friendly manner and collects insurance card and Identification. Communicate with patient you are verifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill.
  • Enters patient admitting information into computer and adds patient on clinic schedule.
  • Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department.
  • Responsible for daily ledger balancing and preparation of bank deposits.
  • Performs duties which may be assigned from time to time by Managers and Administration.
  • Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains competency in accordance with Company guidelines.
  • Other duties as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:
  • Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service - Responds promptly to customer needs.
  • Interpersonal Skills - Maintains confidentiality.
  • Oral Communication - Responds well to questions; participates in meetings.
  • Written Communication - Presents numerical data effectively.
  • Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit.
  • Quality Management - Demonstrates accuracy and thoroughness.
  • Business Acumen - Understands business implications of decisions; displays orientation to profitability.
  • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
  • Diversity - Promotes a harassment-free environment.
  • Ethics - Keeps commitments; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures.
  • Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.
  • Professionalism - Reacts well under pressure; accepts responsibility for own actions; follows through on commitments.
  • Quality - Monitors own work to ensure quality.
  • Adaptability - Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Dependability - Keeps commitments; commits to long hours of work when necessary to reach goals.


Education and/or Experience High School Diploma or Equivalent.

Language Skills Ability to read, analyze, and interpret technical procedures or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have knowledge of EMR, DocuTap, Excel Spreadsheet software and MS Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; reach, stoop, bend, kneel, and/or crouch. The employee must frequently lift supplies and/or equipment and may be responsible for lifting, positioning, and/or transferring patients.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate. The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards.

  • Customer Service Representative

    4 weeks ago

    Zachary, Louisiana, United States Tower Loan of Zachary Full time

    Job OverviewTower Loan of Zachary is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide top-notch customer service via phone...

  • Customer Service Associate

    2 weeks ago

    Zachary, Louisiana, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we're looking for a Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide exceptional customer service and...

  • Customer Service Representative

    1 week ago

    Zachary, Louisiana, United States Wingstop Restaurants Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. This includes greeting them, answering phone calls, taking and delivering orders, and providing a positive and genuine experience.Key Skills: Excellent communication and interpersonal skills Ability to...

  • Customer Sales Representative

    1 month ago

    Zachary, United States Iris Partners, Inc. Full time

    Job DescriptionJob DescriptionCustomer Sales Representative Now hiring in the Zachary area and surrounding cities, hands-on paid training is provided!--This is a hybrid role, the position involves zoom meetings and face-to-face interactions with customers. Commuting to the office is not required.-- Mission:Our mission is to create genuine relationships...

  • Customer Service Associate

    1 week ago

    Zachary, Louisiana, United States Family Dollar Full time

    As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences. Key responsibilities include greeting customers, assisting with merchandise selection, and completing cash register transactions. You will also be expected to answer questions regarding the store and its products. Additionally, you...

  • Customer Sales Representative

    2 weeks ago

    Zachary, Louisiana, United States Iris Partners, Inc. Full time

    Job OverviewAt Iris Partners, Inc., we are seeking a highly motivated and results-driven Customer Sales Representative to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving revenue growth.Key...

  • Customer Service Ambassador

    1 week ago

    Zachary, Louisiana, United States Wal-Mart Stores, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Services Representative. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...

  • Financial Services Representative

    2 weeks ago

    Zachary, Louisiana, United States Pelican State Credit Union Full time

    Job SummaryWe are seeking a highly skilled and motivated Financial Services Representative to join our team at Pelican State Credit Union. As a key member of our branch team, you will be responsible for providing exceptional customer service and financial guidance to our members. Key Responsibilities Perform routine member transactions, including deposits,...

  • Customer Service Representative

    2 weeks ago

    Zachary, Louisiana, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Main St Ste B. As a key member of our crew, you'll be responsible for providing exceptional service to our guests, ensuring they have a positive and authentic experience with every visit.Key Responsibilities:Act as the face and voice of...

  • Customer Service Representative

    1 week ago

    Zachary, Louisiana, United States Wingstop Restaurants Full time

    Delivering World Class ServiceAs a Guest Service Team Member at Wingstop, you will be responsible for providing authentic, positive, and genuine experiences to our guests. Your key responsibilities will include:Acting as the face and voice of Wingstop to all guests who walk into the restaurantProviding guests with exceptional service by greeting them,...

  • Donation Attendant

    4 days ago

    Zachary, Louisiana, United States Goodwill Industries of Southeastern Louisiana Full time

    Job Summary:As a Donation Attendant at Goodwill Industries of Southeastern Louisiana, you will play a vital role in creating a positive image of our organization for all donors. Your primary responsibilities will include sorting donated materials, maintaining a clean and safe work environment, and providing exceptional customer service to donors. You will...

  • Customer Sales Ambassador

    3 weeks ago

    Zachary, Louisiana, United States Iris Partners, Inc. Full time

    Job OverviewWe are seeking a highly motivated and results-driven Customer Sales Representative to join our team at Iris Partners, Inc.This is a hybrid role that involves building genuine relationships with customers through zoom meetings and face-to-face interactions. As a Customer Sales Representative, you will be responsible for providing high-quality...

  • Auto Care Center Service Representative

    2 weeks ago

    Zachary, Louisiana, United States Walmart Full time

    At Walmart, we're looking for a skilled Auto Care Center Service Writer to join our team. As a key member of our Auto Care Center team, you'll be responsible for providing exceptional customer service and ensuring the highest level of care for our customers' vehicles.Key Responsibilities:Provide exceptional customer service and ensure a positive experience...

  • Cashier & Front End Services Representative

    2 weeks ago

    Zachary, Louisiana, United States Wal-Mart Stores , Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused Cashier to join our team at Walmart. As a Cashier, you will play a vital role in providing excellent customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesOperate a cash register and process transactions accurately and efficientlyProvide...

  • Life Insurance Sales Representative

    2 weeks ago

    Zachary, Louisiana, United States Kemper Full time

    About KemperKemper is a leading specialized insurer that offers a range of insurance products and services to customers across the United States. Our company is committed to providing excellent customer service and building strong relationships with our policyholders.Job SummaryWe are seeking a highly motivated and customer-focused Life Insurance Sales Agent...

  • Pizza Team Member

    3 weeks ago

    Zachary, Louisiana, United States Papa John's Full time

    Pizza Maker and Customer Service RepresentativeWe are seeking a motivated and enthusiastic individual to join our team as a Pizza Maker and Customer Service Representative. As a member of our team, you will be responsible for making pizzas and providing excellent customer service to our guests.Key Responsibilities:Prepare and cook pizzas to orderTake...

  • Seasonal Sales Representative

    2 weeks ago

    Zachary, Louisiana, United States Five Below Full time

    Job SummaryFive Below is seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and meeting sales goals.Key Responsibilities:Adhere to all standard operating procedures and policiesBe responsible for cash handling proceduresReview...

  • Medical Sales Professional

    2 weeks ago

    Zachary, Louisiana, United States CoMed Respiratory and Medical Full time

    Medical Sales Representative - DME and RespiratoryAre you a sales professional looking for a challenging opportunity in the healthcare industry? We are seeking a highly motivated and experienced Medical Sales Representative to join our team at CoMed Respiratory and Medical. As a key member of our sales team, you will be responsible for promoting and selling...

  • Medical Sales Professional

    4 days ago

    Zachary, Louisiana, United States CoMed Respiratory and Medical Full time

    Are you a sales professional looking for a challenging opportunity in the healthcare industry? CoMed Respiratory and Medical is seeking a skilled Medical Sales Representative to join our team. As a key member of our sales team, you will be responsible for promoting our DME and Respiratory products to healthcare professionals and patients. With a competitive...

  • Insurance Agent Sales Professional

    2 weeks ago

    Zachary, Louisiana, United States Scott Johnson Insurance Full time

    Job OverviewAs a Sales Representative, you will be responsible for presenting and selling company products and services to new and existing customers. Your primary goal is to drive company revenue by identifying and pursuing new business opportunities.Key Responsibilities:Develop and execute sales strategies to meet or exceed sales targetsBuild and maintain...