Account Operations Manager
4 weeks ago
Summary/ObjectiveThis position will report within the Account Management Team and will be the liaison between Paymentus customers and internal teams at Paymentus. The Account Operations Manager will partner with the Account Directors to support an assigned portfolio of National Accounts. The Account Operations Manager will manage the client relationship from an operational perspective, conduct weekly/monthly operations reviews, follow up on customer impacting issues, and help ensure a positive customer experience.Essential Functions/ ResponsibilitiesAccount Operations Manager will serve as the primary contact for day-to-day operational inquiriesResponsible for all operational communication whether via phone or emailPartner with Product Support, Customer Care and other Paymentus teams as needed to troubleshoot incidents and provide regular updates to client until an issue is resolvedUnderstand impact of operational cases to biller SLA/KPI and work so reduce impact where appropriate.Help understand client custom reporting requirements and assist with deliveryResponsible for reviewing RCA with client stakeholders over the phone as needed, in partnership with the Account Director.Work with the client, Paymentus project teams, Account Director and Technical Account Manager to help create requirements, share recommended approaches and help identify any risks with client's requestWill be the client's advocate during monthly release testing, upgrades and implementations to ensure any custom design has been reviewed and tested as appropriateWill assist client with any non-project related testing assistancePartners with client and Paymentus Project Management Organization through project duration to ensure successful execution and communication back to clientReinforce training of customer teams as needed on product features to help them solve their own problems and answer questions on customer trendsPartner with Development, Account Management and Implementations on prioritizing projectsSupervisory ResponsibilityThis position has no direct supervisory responsibilities but may serve as a coach for support team interactions with billers.Education and Experience3-5 years in the electronic billing and payment industryPolished communication skills (speaking and writing)Ability to understand operational and technical terms and translate back effectively to the client and Paymentus business team to help outline situation and recommendationsExperience in analyzing data, problem-solving and making recommendationsExcels in a fast paced environment with lots of change and growthWork EnvironmentThis job operates in a professional office environment or remote home office. This role routinely uses standard office equipment such as laptop computers and smartphones.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear and may spend extended periods on a computer or phone.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and may vary based on the time zone of the clients supported. Occasional evening and weekend work may be required as job duties demand.TravelTravel is generally not required for this position; however, it may be requested on a limited basis of approximately 5-10%.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EEO StatementPaymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.Reasonable AccommodationPaymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of
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Account Operations Manager
3 weeks ago
Charlotte, United States Paymentus Full timeSummary/Objective This position will report within the Account Management Team and will be the liaison between Paymentus customers and internal teams at Paymentus. The Account Operations Manager will partner with the Account Directors to support an assigned portfolio of National Accounts. The Account Operations Manager will manage the client relationship...
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Operations Accountant
1 month ago
Charlotte, United States National Gypsum Full timeJOB SUMMARY: Responsibilities of this position include acting as a liaison to plant personnel for accounting issues, monitoring plant activities, the preparation of operational-related accounting activities for month-end and year-end close, financial reporting, inventory analysis, annual plant standard product costs and operating budgets, and analysis of...
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Operations Accountant
4 weeks ago
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Operations Accountant
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2 weeks ago
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Operations Accountant
3 weeks ago
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1 week ago
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Accounting Manager
2 days ago
Charlotte, United States Equiliem Full timeWe are seeking an experienced Accounting Manager to lead and oversee the day-to-day operations of the Accounting Department while managing a team The ideal candidate will be responsible for maintaining and enhancing internal controls, driving strategic priorities, and developing their team The Accounting Manager will play a key role in optimizing business...
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Accounting Manager
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Accounting Manager
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Account Manager
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Charlotte, United States City Wide Facility Solutions Full timeJob DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Charlotte, NC.The Account Manager...
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Account Manager
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Accounting Manager
1 month ago
Charlotte, United States no company name Full timePosition Summary The Accounting Manager is responsible for the timely reporting of all monthly financial information. Ensures an accurate and timely year-end close along with distribution of the monthly financial reports. This position will partner with business unit and Consolidated finance teams to maintain the financial integrity for all activities...
