Customer Service Associate

divh2Customer Service Associate/h2pJob Description General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking. Essential Job Functions:/pulliGreets customers in a welcoming and professional manner./liliWorks safely as to not cause harm to self, customers, co-workers, equipment or inventory./liliProcesses checkout/exchange/return transactions utilizing cash registers and credit/debit card terminals./liliMakes genuinely helpful recommendations to customers and identifies opportunities to sell additional merchandise or services./liliAnswers incoming phone calls from customers in a professional and courteous manner./liliReplenishes merchandise and faces products on shelves to ensure a neat and professional presentation according to store procedures./liliMonitors entrances and exits in an effort to promote store safety, security and to minimize merchandise loss./liliPerforms daily housekeeping duties according to procedures to ensure a neat, clean and welcoming environment./liliMay provide assistance with a variety of other functions to support the team./liliPerforms all other job functions as assigned./li/ulpRequirements:/pulliEducation: Prefer high school diploma or GED but not required. Prefer additional coursework in agriculture, plant science, animal science or a related field./liliExperience: Prefer 6 months of experience in a retail setting providing excellent customer service and operating point of sale equipment. Prefer experience in agribusiness or related field./liliAble to consistently demonstrate customer-focused interpersonal skills, communicate in a positive and professional manner./liliAble to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures for handling cash and utilizing point of sale equipment./liliAble to learn and effectively apply knowledge of a variety of store merchandise to correctly answer general customer questions and make recommendations./liliAttention to detail to perform check-out, exchange and return transactions, handle cash accurately and maintain awareness of merchandise to reduce incidences of loss./liliAbility to operate cash register and debit/credit card machine./liliAbility to work defined work schedule, which may change from week to week, and to report to work on time is required./liliAbility to work extended hours to meet business demands./liliReliable transportation/li/ulpWork Environment:/pulliPrimarily performs essential job functions in a climate controlled environment./liliOccasionally works outdoors when assisting customers./liliMay be exposed to hazards including: Drafts, temperature changes and wet floors due to facility doors opening during adverse weather and the merchandising and care of plant material Merchandise, supplies and tools with sharp edges or containing hazardous materials Dust, odors, fumes and hazardous chemicals associated with sales and storage of dry and liquid fertilizers, crop protectants and other agricultural, residential, animal care and home care products Moving mechanical parts and vehicles, vibrations and electric current Noise levels where hearing protection is optional per PPE plan/li/ulpPhysical Activities Requirements:/pulliContinuously stand, walk, bend, reach, finger and handle, use hands in repetitive motion, utilize eye/hand coordination/liliFrequently turn and twist head/neck and back/waist/liliOccasionally pull, push, lift, carry up to 50 pounds/liliMust be able to hear and speak to customers in a courteous, professional manner/li/ulpTools Equipment: Phone, Cash Register, Hand held scanners, Credit/Debit Machine, Mop, Broom, step ladder/ppSouthern States Cooperative is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws or regulations./p/div