Customer Service Representative I

2 weeks ago

Suitland, United States ServiceSource Full time

Pay rate: $17.75 $4.57 (Health and Wellness) per hour Job Summary The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries. Primary Duties Respond to customer inquiries promptly and accurately. Document all inquiries appropriately. Understand and apply confidentiality and security guidelines. Maintain minimum production expectations while meeting defined quality expectations. Maintain knowledge of online reference information. Additional Responsibilities Prioritize work throughout the day and adapt to changes in workload as needed. Continually look for and suggest process improvements and report problems that occur and assist with the resolution. Perform other responsibilities as assigned. Qualifications: Education, Experience, and Certification(s) Associate's degree or equivalent work experience preferred. Prior healthcare or contact center experience preferred. Experience working with a PC and a Windows environment required. High school diploma or General Educational Development (GED) required. Knowledge, Skills, and Abilities Excellent verbal communication skills. Ability to effectively work within established key performance indicators (KPIs) as required by the contract. Demonstrated excellent interpersonal and customer service skills. Proven ability to work as a member of a team is required. General typing skills required. Supervision Received The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The noise level in the work environment is usually quiet. 4 Easy Steps to Apply Step 1: Apply online to an open position. Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact. Step 3: Submit Comprehensive Release form to a local ServiceSource contact. Step 4: Submit Documentation of Disability letter to a local ServiceSource contact. NOTICE TO APPLICANTS We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions. J-18808-Ljbffr

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