Customer Service Representative

2 weeks ago

Duncansville, United States Veeder-Root Full time
WHO WE ARE (OpCo Overview):

WHO WE ARE

At Veeder-Root, our purpose is to support the global fueling infrastructure by delivering the best solutions in automatic tank gauging and fuel management systems driven by innovation and break-through thinking. We are committed to delivering measurable value to our customers and to continually expand that value through improvements to our solutions and processes.

We thrive on passion and innovation, and are looking for great people, with great ideas, who want to create the next big thing. We want individuals to push limits, look outside the box and think the unthinkable. To learn more about us visit: www.veeder.com.

#LI-CB2

Description:

The Customer Service Representative will be responsible for interfacing

with domestic and international customers, both internal and external, to accurately enter orders,

resolve order discrepancies, and other related customer service functions such as order tracking,

supplying documents, providing pricing, and sharing product information.

Key Responsibilities:

  • Handle customers inquiries and resolve issues adhering to company and/or departmental policies

    and procedures ensuring customer satisfaction.
  • Processing customer purchase orders and/or orders from internal customers.
  • Coordination with manufacturing facility or other department (marketing, finance, etc.) on

    customer issues or large projects.
  • Knowledge of product line to answer customer questions and/or process purchase orders.
  • Ensure the Voice of the Customer is forwarded to Manager, Customer Service.
  • Effective time management, planning, organization, tracking and follow-up to ensure customers

    and/or assignments are resolved and/or responded to in a timely manner.
  • Independent problem solving and decision making.
  • Managing multiple priorities and tasks.
  • Interacting with associates in various areas throughout the organization.
  • Identifying improvements to systems and/or processes utilizing the Vontier Business System

    (VBS) tools.
  • Participation on Kaizens (workshops).
Qualifications:
  • Associate degree and/or 3+ years related Customer Service experience.
  • Excellent computer skills with focus on MS Word, Excel and Email.
  • Typing speed of 50 WPM.
  • Excellent oral and written communication skills.
  • Excellent organizational skills.
  • Must be multi-tasked oriented and able to work in a fast-paced environment.


WHO IS VONTIER:

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com .

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