Guest Services Shift Lead

3 weeks ago

Auburn Hills, United States Topgolf Full time
Job Responsibilities

  • Welcome and assist players with check-in and reservations.
  • Provide information about the venue, gameplay, and promotions.
  • Help with golf clubs and equipment.
  • Ensure the cleanliness and organization of venue.
  • Offer retail items to guests, and keep retail area stocked and organized.
  • Respond promptly to guest inquiries and requests.
  • Give guests game demonstrations and enforce safety guidelines.
  • Assign sidework to other Golf Services Associates on shift
Critical Skills & Experience Requirements
  • Excellent customer service and communication skills.
  • Ability to work effectively in a team.
  • Basic computer skills for reservations and check-in.
  • Physical ability to lift and move golf bags and equipment.


ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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