![Carmel Mission Inn](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
1 week ago
Job Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:
QUALIFICATIONS:
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Property Details:
Carmel Mission InnIt’s a new day at the Carmel Mission Inn In 2020, we renovated all of our guestrooms and in June, 2021 we will debut our new lobby and reception area, a beautifully enhanced courtyard and our new restaurant, Shearwater Tavern. Ideally located at the gateway to Big Sur, the property welcomes individual travelers from around the world as well corporate groups and social events.
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min:
USD $16.00/Hr.
Compensation Mid:
USD $17.93/Hr.
Compensation Max:
USD $21.52/Hr.
-
Front Desk Agent
2 months ago
Carmel by the Sea, United States La Playa Hotel Full timeWe have an immediate opening for a Guest Service Agent at La Playa Hotel in beautiful Carmel-by-the-Sea, California. Seeking an experienced and enthusiastic Guest Service Agent for Front Desk duties. The candidate will show a regard for high standards of excellence in this historic and well-known resort. Two years' experience in hospitality or customer...
-
Front Desk Agent
3 weeks ago
Carmel by the Sea, United States La Playa Hotel Full timeWe have an immediate opening for a Guest Service Agent at La Playa Hotel in beautiful Carmel-by-the-Sea, California. Seeking an experienced and enthusiastic Guest Service Agent for Front Desk duties. The candidate will show a regard for high standards of excellence in this historic and well-known resort. Two years' experience in hospitality or customer...
-
Front Desk Agent
3 weeks ago
Carmel-by-the-Sea, United States Mirabel Hotel & Restaurant Group Full timeAttention to detail - A strong work ethic - A passion for creating memorable guest experiences - Flexibility to work weekends and holidays as needed - High motivation and an enthusiastic team player attitude - The ability to communicate effectively in English - 2-3 years of Front Desk or Reservations experience **Key Areas of Accountability**: - Greet,...
-
Front Desk Lead Agent
4 weeks ago
Carmel by the Sea, United States La Playa Hotel Full timeSummary of Position:The Front Desk Lead is responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in and check out and guest resolution. While assisting with operational and delivering on Marc and Rose Service Essentials, as a lead for the front office team.Essential Functions: Lead...
-
Front Desk Agent
4 weeks ago
Carmel-by-the-Sea, United States Carmel Mission Inn Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
1 day ago
Carmel-by-the-Sea, United States Carmel Mission Inn Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent Le Petit Pali 8th Ave
1 week ago
Carmel-by-the-Sea, United States Le Petit Pali Full time**FRONT DESK AGENT | LE PETIT PALI 8TH AVE** : We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. **ABOUT LE PETIT PALI AT 8TH**: Le Petit Pali...
-
Hotel Front Desk Agent
1 month ago
Lauderdale by the sea, United States Sea Lord Hotel & Suites Full timeJob DescriptionJob DescriptionJob Summary: PLEASE READ COMPLETELY: We are seeking a reliable and detail-oriented individual to join our team as a Front Desk Agent in one of Florida"s most desirable locations the quaint Lauderdale by the Sea . Responsibilities:1. Greeting and welcoming guests: The front desk agent is usually the first point of contact...
-
Hotel Front Desk Agent
3 weeks ago
Lauderdale by the sea, United States Sea Lord Hotel & Suites Full timeJob DescriptionJob DescriptionJob Summary: PLEASE READ COMPLETELY: We are seeking a reliable and detail-oriented individual to join our team as a Front Desk Agent in one of Florida"s most desirable locations the quaint Lauderdale by the Sea . Responsibilities:1. Greeting and welcoming guests: The front desk agent is usually the first point of contact...
-
Front Desk Agent
2 months ago
Carmel, California, United States La Playa Hotel Full timeWe have an immediate opening for a Guest Service Agent at La Playa Hotel in beautiful Carmel-by-the-Sea, California. Seeking an experienced and enthusiastic Guest Service Agent for Front Desk duties. The candidate will show a regard for high standards of excellence in this historic and well-known resort. Two years' experience in hospitality or customer...
-
Front Desk Agent
3 weeks ago
Carmel, California, United States La Playa Hotel Full timeWe have an immediate opening for a Guest Service Agent at La Playa Hotel in beautiful Carmel-by-the-Sea, California. Seeking an experienced and enthusiastic Guest Service Agent for Front Desk duties. The candidate will show a regard for high standards of excellence in this historic and well-known resort. Two years' experience in hospitality or customer...
-
Front Desk Agent
2 months ago
The Villages, United States Auro Hotels Full time** Front Desk Agent** **Job Category****:** Front Office **Requisition Number****:** FRONT02406 Showing 1 location **Job Details** **Description** **Essential Job Functions** * Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate...
-
Front Desk Lead Agent
4 weeks ago
Carmel, California, United States La Playa Hotel Full timeSummary of Position:The Front Desk Lead is responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in and check out and guest resolution. While assisting with operational and delivering on Marc and Rose Service Essentials, as a lead for the front office team.Essential Functions:Lead...
-
Front Desk Agent
2 weeks ago
The Dalles, United States Holiday Inn Express Dalles Full timeBenefits Medical, Dental and Vision insurance after 60 days of full time employment. Paid Vacation after 90 days of full time employment. Hotel Travel Discount Benefits We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and...
-
Front Desk Agent
3 weeks ago
The Dalles, United States Holiday Inn Express Dalles Full timeJob DescriptionJob DescriptionBenefitsMedical, Dental and Vision insurance after 60 days of full time employment.Paid Vacation after 90 days of full time employment.Hotel Travel Discount Benefits We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue...
-
Front Desk Agent
1 month ago
The Villages, United States Auro Hotels Full time** Front Desk Agent (part-time)** **Job Category****:** Front Office **Requisition Number****:** FRONT003236 Showing 1 location **Job Details** **Description** **Towneplace Suites by Marriott in beautiful Lady Lake/The Villages is seeking a talented Front Desk Agent. Competitive pay rate, great company benefits, employee discounts, and much more.**...
-
Front Desk Agent
2 weeks ago
The Villages, United States Auro Hotels Full time** Front Desk Agent (part-time)** **Job Category****:** Front Office **Requisition Number****:** FRONT003236 Showing 1 location **Job Details** **Description** **Towneplace Suites by Marriott in beautiful Lady Lake/The Villages is seeking a talented Front Desk Agent. Competitive pay rate, great company benefits, employee discounts, and much more.**...
-
Front Desk Agent
1 month ago
Carmel, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
3 weeks ago
Carmel, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
2 weeks ago
The Dalles, United States Holiday Inn Express Dalles Full timeBenefitsMedical, Dental and Vision insurance after 60 days of full time employment.Paid Vacation after 90 days of full time employment.Hotel Travel Discount BenefitsWe arelooking to add an upbeatFront Desk Agentto their team to manage all aspects of hotel guests accommodation. You will welcome new guests and issue room keys, manage reservations and provide...