Customer Service Representative

2 weeks ago

Omaha, United States OrthoNebraska Clinic Full time

** Customer Service Representative - Call Center Dept. - Full-Time**

**Job Category****:** Non-Clinical Support **Requisition Number****:** CUSTO01267 Showing 1 location **Job Details**

**Description**

Position: Days Hours/FTE: 1.0FTE/ 40hrs a week Schedule: Monday - Friday: 8::00am - 4:30pm **What you will do in this role:**

* Provide exceptional customer service to internal and external customers.

* Manage high volumes of inbound and outbound calls in a timely manner.

* Identify customers needs, clarify information, and utilize resources to provide solutions and/or alternatives.

* Accurately direct internal and external phone calls to the appropriate departments.

* Schedule appointments for multiple locations and providers, adhering to defined scheduling protocols.

* Collect required patient demographic information with accuracy to register patient accounts.

* Direct patients and guests to appropriate settings.

* Utilize interpersonal skills with all customers in the daily performance of duties.

* Work collaboratively within a team environment, as well as other departments, to achieve defined goals.

* Regularly attend and actively participate in meetings.

* Maintain confidentiality and demonstrate respect for patient rights.

**What makes an ideal candidate:**

* High School diploma or equivalent required.

* Prior experience in a healthcare or call center environment, and/or knowledge of Medical Terminology is encouraged.

* 2- 3 years of prior customer service.

* Must be detail-oriented, with effective communication skills, and the ability to utilize creative problem-solving.

* Previous experience with medical software, such as Cerner, is helpful.

* Ability to adapt to rapidly changing environments using critical thinking while meeting our customers demands and deadlines.

* Participation by all members to support the team environment.

*Thank you for your interest in our company Due to the number of applications we receive, we arent able to give status updates, but if you are invited for an interview, you will generally be contacted within 2 weeks of submitting your application*.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Team Player****:** Works well as a member of a group

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**Preferred**

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**Goal Completion****:** Inspired to perform well by the completion of tasks

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**:**

**Education**

**Required**

High School or better.

**Experience**

**Preferred**

**2-3 years:** Customer Service

**Licenses & Certifications**

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