Site Support Coordinator

2 weeks ago

Lititz, United States TAIT Full time

Position Purpose Site Support Coordinators play a critical role in ensuring exceptional service to internal and external customers, particularly for project phases executed outside of TAIT's manufacturing facilities (onsite). The person in this position acts as a first responder to time-sensitive requests from project teams, support managers, or tour crews acknowledging and prompt addressing all inquiries, and ensuring a seamless workflow. Site Support Coordinators are knowledgeable of the TAIT Project Process and adept at fulfilling multiple roles to optimize and expedite responses. Each person in the position will have a Market focus, while providing backup to each other and facilitating additional support as needed. Minimum Qualifications Minimum of a High School Diploma / GED required; Bachelor's degree preferred Minimum 2 years of experience in a project support or coordination role, preferably within the entertainment or live event industry OR 1 year(s) of TAIT experience, including time spent in another department or office location Experience working within a fast-paced and demanding environment, coordinating complex schedules and deadlines. Familiarity with live entertainment production elements and equipment (a plus). Skills and Abilities: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management software; familiarity with TAIT's project management process, a plus Strong organizational and communication skills, with the ability to manage multiple tasks and priorities simultaneously Excellent written and verbal communication skills to effectively interact with internal and external stakeholders, including project teams, support managers, site and tour crews, and vendors specialized by market Strong analytical and problem-solving skills with the ability to assess situations quickly and develop solutions Ability to work independently and take initiative, while also collaborating effectively as part of a team Attention to detail and accuracy in maintaining records and generating documents Ability to travel domestically and potentially internationally to support projects on-site, minimal Strong understanding of safety protocols within the live event and entertainment industry Preferred Skills: Experience with inventory management systems (e.g. Epicor, SAP) Working knowledge of logistics, shipping, and procurement procedures. Essential Responsibilities / Accountabilities Promptly acknowledge all Site Support requests to ensure immediate assessment of resources required. Plan, direct, and communicate needs to resources involved in responding to a Site Support request. Communicate regular progress updates to all parties involved in a Site Support request. Plan and coordinate shipping requirements. Collaborate with Procurement or take lead with Outsource Subcontractors or Vendors. Maintain detailed records of all new and active requests. Organize and transact work consistent with Project job structure. Generate and maintain documents for internal and external use (e.g. manifest, carnet, packing lists) Develop and maintain knowledge of Market-relevant solutions and equipment. Operate with a high level of independence to work efficiently and quickly. Regularly multi-task, while balancing, verifying, and communicating priorities. Collaborate with Project and Functional leaders to highlight priority conflicts. Coordinate backup and extra support via Project Managers, Integrators, or other relevant functions Develop and maintain strong cross-functional and operational relationships. Provide support for global projects that require support from Lititz resources. Demonstrate TAIT's Leadership and Inclusive Culture Framework. Regularly clock and submit time (Bedrock). Be active outside of business hours as required, with provided offset to balance work week. Perform assigned duties according to the policies and expectations prescribed by the company. To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above. Other duties may be assigned to meet business needs. Competencies Behavioral competencies that are critical to effective performance. Map each of these competencies to our organizational beliefs: Visionary, Ingenious, Dedicated, Together. Leadership: Provide strong leadership to the fixed income development team, setting a clear vision and inspiring team members to achieve project goals. Strategic Thinking: Develop and execute a strategic plan for fixed income projects, aligning them with the organization's long-term objectives. Team Building: Build and maintain high-performing development teams, fostering collaboration, and providing guidance for professional growth. Decision-Making: Make well-informed decisions by assessing risks, costs, and benefits, and adapt strategies as needed to address challenges. Communication: Effectively communicate project objectives, progress, and challenges to both technical and non-technical stakeholders, ensuring clarity and transparency. Problem-Solving: Demonstrate a strong ability to identify and address complex technical and operational challenges that may arise during fixed income development projects. Change Management: Lead teams through change, adapting to new technology methodologies, or industry best practices while maintaining project stability. Quality Assurance: Maintain a commitment to high-quality development processes, ensuring that all deliverables meet or exceed established standards. Risk Management: Identify and proactively manage risks related to fixed income development, implementing strategies to mitigate potential issues. Outcomes What are the critical metrics used to measure performance within the role. Response time to requests Overtime and off-hours working Customer (internal and external) feedback Consistency of TAIT Project Process TAIT Traits What are the top 3 TAIT Traits that can best support success in this role? These are not necessarily traits a candidate is best at now, but rather the ones that can fuel results for the candidate once they are in the role. The TAIT Traits are: Mindful Leadership, Coaching for Performance, Deep Listening, Emotional Agility, Accountability, Trust, Change Engaged, Decision Dynamics, Systems Thinking, Peak Performance Accountability Peak Performance Change Engaged LI-BB1 LI-Onsite ZR

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