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Burlington, United States CIRCOR Full time

Senior IT Support AnalystBUSINESS: CIRCOR CorporateLOCATION: Burlington, MADIRECT REPORTING: Sr. IT Architect ManagerFUNCTIONAL REPORTING: Sr. IT Architect ManagerPOSITION DETAILS Position Summary The Sr. IT Support Analyst will be responsible for providing on-site and remote technical support to end users, participating in infrastructure projects, providing local hands-on support for servers and network devices and managing corporate IT assets for the site. The position will support the local facility and multiple remote offices as required. Principal Activities Troubleshoot and resolve user PC issues as they arise, document solutions and track appropriately in Service Now Provide mid level support and diagnostics for LAN/WAN, server, printer and telephony issues Provide enhanced levels of support including targeted end user training Perform system administration functions Maintain documentation for the local environment including keeping runbooks current with servers, network, ISP (and other vendors) for the site to insure easy availability Act as the IT interface to various business groups. Perform monthly IT reviews with the business(es) Participation in preparation of SOX control documentation and data collection Participation in authoring of Standard Operating Procedures Document, present and perform approved change controls Participate in key technology initiatives, including upgrades, migrations, deployment of new technologies, etc. Occasional participation in off hour IT or business-related activities (ex: upgrades, patches, project implementation, etc.) Interface with third party providers (ISP, hardware vendors, etc.) for resolution of incidents, upgrades, etc. Perform other duties as assigned. Job Requirements:CANDIDATE REQUIREMENTS Knowledge Skills & Abilities Successful work history with cross-functional groups that align technology activities with organization's strategic goals. Excellent technology troubleshooting skills. Excellent written and verbal communication skills General knowledge of IT compliance and governance processes (can include any combination of SOX, FDA, ISO, Cyber Essentials, etc.). Excellent interpersonal customer service skills Ability to maintain the highly secure nature of information technology work. Moderate travel is required both in and (less frequently) out of state. EDUCATION AND EXPERIENCE Bachelor of Science Degree in Computer Science or related technical / management field or equivalent experience 8+ years experience experience working in support of end-user computing services with specific focus on supporting executive VPVIP levels and their assistants 5+ years AD administration experience preferred CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities