HVAC Senior Account Manager

2 months ago

Phoenix, United States CoolSys - Refrigeration and HVAC Systems Full time

assigned group of customers. Day to day activities will include building relationships with facility managers and directors, responding to customer inquiries via phone and email, service proposal review and submission and correspondence with internal teams. You will also provide and demonstrate a high level of professionalism and accuracy to ensure the best experience for our customers. Pay Range: $65k-$75k Responsibilities: Interact with customers to build relationships and trust, act as a customer advocate, and resolve all customer issues Be the point of contact to an assigned group of accounts and facilitate the interaction between the facility managers and service teams Monitor and maintain the service level agreements with our customers Respond to customer and facility manager requests for information and work order updates Perform customer outreach and follow-up with designated accounts Utilize internal data to identify customer trends and potential growth opportunities Actively run client progress reports and assist in identifying areas of improvement Review, edit and transmit all proposals and follow up with approvals Meet all required measurables Requirements: 5 years customer service or account management HVAC industry experience required Solid working knowledge of Microsoft Office (Excel, Word, Outlook) and ability to learn new systems Professional client interactions Self-Starter with a positive attitude Detail oriented and organized with solid time management skills Punctual, efficient, and flexible Ability to work in a fast-paced environment Able to work from 8:00am - 5pm Monday- Friday Today, 22 different companies make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth Connect with us on Facebookand Twitter. Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disabilities, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) arerequiredfor all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. #LM2222

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