Customer Service Specialist

Responsive Recruiter Benefits: Competitive salary Opportunity for advancement Training & development Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our team at Ace Handyman Services We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. In this role you will facilitate calls to educate and sell our customers on the types of repair services & solutions we provide as well as our service model. Some social media management and engagement experience is a plus Job Responsibilities As a Customer Service & Sales Coordinator, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen/handyman. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies. Your specific duties in this role will include: #1 priority - Answer phone within 3 rings Respond to job leads in a timely manner Coordinating the schedule and material ordering for multiple craftsmen and projects Utilizing our dispatching & schedule management software (ServiceTitan) Returning customers calls as needed and following up with past customers Assist in solving operational logistics to ensure a smooth customer journey Social media management and engagement Job Requirements We are looking for a professional who is highly organized and detail-oriented, with a strong administrative background and a strong social media outreach experience. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen/handyman. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include: Support flexible hours ranging between 8am - 5pm Phone sales experience (Must have) At least 5 years of administrative assistant/scheduling experience At least 5 years of direct customer-facing experience Social media management and engagement Comfortable with sales (Confident & Engaging) Excellent technology skills a must (ServiceTitan, MS Excel, Teams, Word) Great multitasking and prioritization skills Exceptional communication skills Sales and/or Marketing a basic understanding of sales and marketing and the differences between the two, a plus Business Development experience a big plus Build fun and rewarding career with an industry leader Apply now The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning team, please apply to the position(s) available by selecting "Show Me All Jobs" above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.