Supervisor, Ballston

Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup. What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink. It's a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around DC where Real Good Coffee is served and communities are formed. At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee.
As a Compass supervisor you will:
Create a welcoming atmosphere, and provide legendary customer service
Seek opportunities to engage and connect with customers
Craft drinks that uphold the quality standards our customers expect from us
Taste coffee every day to expand your palette and coffee knowledge
Support your fellow team members in upholding our mission
Follow cleaning standards to ensure our cafes are fresh, clean and safe
Continue to learn and growtraining is continuous in every role
You'll make a great supervisor if you are:

A coffee lover That includes drinking it, making it and talking about it
Able to learn quickly, and are excited to learn more about coffee
Able to understand and carry out oral and written instructions and request clarification when needed
Able to work as part of a team
Able to build relationships and converse with all types of customers
Energized by a fast-paced environment
A problem solver, someone that looks for ways to help your team and customers
Receptive to feedback
Excited to continue your coffee journey at Compassthe opportunities ahead are endless
Summary of Experience

1 year of supervisor experience required
Basic Qualifications
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Uphold cafe operational standards
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
Prepare food and drinks to standard or customized customer requests
Available to perform many different tasks within the cafe during each shift

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