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Seasonal Sales Associate
4 months ago
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the worldWorking under direct guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales culture that utilizes elements of GameStop's buy, sell, trade, and reservation business model, known as the Circle of Life. The Seasonal Sales Associate will participate in the day-to-day operations of the store during peak sales days, with a primary focus on sales, store maintenance, and customer service activities. The ideal candidate must prioritize customer satisfaction and be available to work during peak seasonal sales days.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide best-in-class customer service by promptly greeting guests, assisting them with their video gaming needs, recommending additional items as appropriate, applying all selling behaviors during every transaction, and expressing gratitude to every guest for choosing GameStop.Fully support the overall shopping environment, including visual and operational aspects, and actively contribute to all store sales initiatives throughout the holiday season.Collaborate with the store team to ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines.Assist in stocking and restocking merchandise on shelves and fixtures, as well as transferring products from the stock room to the front of the store, ensuring that all products are well-presented, organized, and alphabetized on the selling floor.Assist the store team in meeting and exceeding sales, profit, and shrinkage reduction goals.Address guest questions and concerns promptly, effectively, and courteously, and escalate customer issues and complaints in a timely and professional manner to a store keyholder.Support effective inventory control and loss prevention practices, including awareness of scams and adherence to safety best practices.Consistently adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.QUALIFICATIONS*Must be at least 18 years of age.High school diploma or equivalent preferred.Previous retail sales or guest service experience preferred.KEY JOB SKILLS AND ABILITIESAvailability to work a flexible schedule, including nights, weekends, and holidays.Ability to follow instructions presented in written, oral, and diagram form.Possess an outgoing and friendly personality with strong guest service skills.Provide genuine and friendly assistance to every guest during every visit.Demonstrate clear verbal communication and listening skills using spoken and written English; bilingual English/Spanish speaking and writing skills are preferred.Achieve objectives in a fast-paced, rapidly changing environment.Work both independently and within a team to perform all tasks as assigned.Meet associate performance expectations, including attendance, professional dress, and grooming requirements. Be able to stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for at least 8 hours per day.Be capable of bending, stooping, reaching with arms/hands, climbing ladders, and independently lifting merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.Possess reliability and trustworthiness.Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. *Certain state-specific exceptions may apply.Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.Employee Growth: GameStop is committed to hiring, developing, and promoting qualified candidates to open positions within all levels of the Company. In keeping with this commitment, the Company may consider internal candidates for promotion to open positions. When considering internal candidates, the Company identifies Associates who consistently perform above standard in all areas of job performance, demonstrate outstanding customer service, work well with others, display a genuine interest in their jobs, and have an ability to learn and grow with the Company. Associates must be in their current position for a minimum of 6 months to be eligible to apply for internal postings or be considered for promotion/transfer to a position outside of his/her own department or work location, division, or brand (unless supervisor approval is received). Associates should express their interest in additional career opportunities by applying via Workday. Associates may also request information on the process for applying and qualifying for a promotion from their immediate supervisor or Human Resources; an Associate's failure to express such an interest may be viewed by the Company as a lack of interest in changing positions. The Company reserves the right to hire external candidates and further reserves the right to hire the best qualified candidate for any open position whether that candidate is internal or external.This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.Pay:$14.42 - $14.42
