DISH | Customer Service Representative

1 month ago

Tulsa, United States DISH Full time

Company Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech and GenMobile. Department Summary As a part of the Customer Experience Operations (CXO), you will be the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Your mission is to be one of the best customer support advocates in the industry. Job Duties and Responsibilities DISH and Boost Mobile are hiring in Tulsa Join us for our upcoming Hiring Days on November 21st for our open Advanced Wireless Customer Service Representative roles. You’ll have the opportunity to visit the local office and interview onsite with our team When you register, please select timeslot in which you will be able to be present for an interview. Register for your timeslot here As a prerequisite to attend, submit your application on this page. Please arrive dressed for success, 15 minutes before your selected interview time slot. We look forward to meeting you at this exciting hiring event The Advanced Wireless Customer Service Rep plays a crucial role when it comes to assisting customers. Transactions can consist of uncommon billing inquiries, technical support and even activation of a customer's device. The Advanced Wireless Customer Service Rep has the ability and is equipped to support various complex problems, limiting customer transfers and improving customer satisfaction. Primary job duties include: Receiving inbound advanced technical and customer service calls from internal and external customers providing real-time support Accurately respond to questions and assist customers with product features, activation, setup, troubleshooting and hardware operations via chat, phone and email. Completing transactions per the customer’s request Accurately respond to questions regarding billing and payments, including accepting payments from customers. Support inbound customer emails related to technical service questions Applying customer service skills to navigate challenging situations Participating in occasional calibration sessions and roundtable discussions with colleagues Demonstrating a high level of integrity and trustworthiness when working with sensitive and confidential information Assist customers with technical questions regarding activations, troubleshooting, and hardware operation. Skills, Experience and Requirements A High School diploma, GED, or equivalent call center experience 2 years of experience in one of the following: related customer service/technical support experience and/or training preferred but not required Intermediate level of proficiency in Microsoft Office and/or G-suite applications Position is on-site and employee must reside within drivable distance Strong interpersonal skills, including the ability to firmly but respectfully communicate difficult messages Must be flexible to accommodate changing business requirements Willingness to work flexible schedules - pay differential of $2/hour applies to weekends, as well as, evenings after 6 PM. Learns quickly when facing new situations, makes the most out of available resources Is a self-starter with an innate curiosity to explore and identify new process solutions Able to collaborate in a team environment and across other teams Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills. What is in it for you? Starting hourly pay at $22.39/hr Extensive benefits package 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 per line (up to 5) for Boost Mobile Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments with Company-matched funds Tuition reimbursement Opportunity is our greatest benefit. Grow with us and be amongst the first to help us disrupt the wireless industry. Our representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. We offer defined career ladders and extensive opportunities for upward mobility. We encourage personal and professional growth by supporting you with all the tools to advance your career. Salary Ranges Compensation: $22.39/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

  • DISH | Customer Support Representative | tulsa, ok

    1 month ago

    tulsa, United States DISH Full time

    Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes,...

  • DISH | Wireless Customer Service Representative

    1 month ago

    tulsa, United States DISH Full time

    Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes,...

  • DISH | Customer Service Associate

    1 month ago

    tulsa, United States DISH Full time

    Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes,...

  • Wireless Customer Service Representative

    1 month ago

    Tulsa, United States DISH Full time

    Company Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...

  • Advanced Wireless Customer Service Representative

    2 months ago

    Tulsa, United States DISH Full time

    Company Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...

  • Customer Support Representative

    4 weeks ago

    Tulsa, United States DISH Full time

    Job OverviewWe are seeking an experienced Customer Support Representative to join our team in the wireless industry. As a key member of our customer experience operations, you will play a vital role in delivering exceptional support to our customers.About DISHDISH is a leading provider of satellite television service, live-streaming and on-demand...

  • Advanced Wireless Customer Service Representative

    2 months ago

    tulsa, United States DISH Full time

    Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes,...

  • Customer Support Representative

    1 month ago

    Tulsa, United States DISH Full time

    Company Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...

  • Advanced Wireless Customer Service Representative

    4 weeks ago

    Tulsa, OK, United States Dish Full time

    Company Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network---. Today, our brands include EchoStar, Hughes,...

  • Customer Experience Coach

    2 weeks ago

    Tulsa, Oklahoma, United States DISH Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Coach to join our team at DISH. As a key member of our Customer Experience Operations (CXO) teams, you will play a vital role in simplifying lives and enhancing community access to our products and services.

  • Wireless Customer Experience Coach

    2 weeks ago

    Tulsa, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Wireless Customer Experience Coach

    3 weeks ago

    Tulsa, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Wireless Customer Experience Coach

    3 weeks ago

    Tulsa, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • Wireless Customer Experience Coach

    2 weeks ago

    TULSA, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Wireless Customer Support Specialist

    4 weeks ago

    Tulsa, Oklahoma, United States DISH Full time

    Overview of the RoleEchoStar, a renowned leader in connectivity solutions, is seeking an Advanced Wireless Customer Service Representative to join its esteemed team. With over 40 years of experience in redefining the future of connectivity, EchoStar offers a dynamic work environment that fosters growth and innovation.

  • Customer Service Representative

    2 weeks ago

    Tulsa, United States NOV, Inc. National Oilwell Varco Full time

    Contact customers to define the necessary scope of work. Work closely with credit and compliance to ensure orders are completed. Provide outstanding customer service. Work on difficult issues regarding client complaints and other issues. Work closely Customer Service Representative, Customer Service, Representative, Service Assistant, Retail

  • Wireless Customer Experience Coach

    3 weeks ago

    Tulsa, OK, United States Dish Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---. Today, our brands include...

  • Customer Service Representative

    2 weeks ago

    Tulsa, Oklahoma, United States Cost Plus World Market Full time

    Cost Plus World Market is seeking a Customer Service Representative to provide excellent service to our customers. As a Customer Service Representative, you will be responsible for:• Greeting customers and assisting with purchasing decisions;• Responding to customer inquiries and resolving issues;• Maintaining a clean and organized sales floor;•...

  • Customer Service Representative

    1 month ago

    Tulsa, United States ONEOK Full time

    Provides customer support for NGL/ RPC shippers, carriers, suppliers, terminal personnel, and the logistics group by assisting/training them to properly use Fuel Facs/ TAS and other systems related pipeline and terminal businesses. This includes cust Customer Service Representative, Customer Service, Data Services, Terminal Operator, Representative, Retail,...

  • Customer Service Representative

    3 weeks ago

    Tulsa, Oklahoma, United States Trulite Glass & Aluminum Solutions Full time

    Are you passionate about delivering exceptional customer experiences?About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Trulite Glass & Aluminum Solutions.This is an entry-level position that provides customer service support in an industrial setting, working with glass and aluminum products. Related experience...