Part-Time Customer Service Assistant

2 weeks ago

Tacoma, Washington, United States Tacoma Community College Part time
Who We Are

Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup. The 1854 Medicine Creek Treaty forcibly removed them to the Puyallup Reservation to make way for settlers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup people, who still live here, defend their rights, and contribute greatly to the well-being of this community. Our institution aims to increase partnerships and community ties with the local indigenous populations. TCC is committed to increasing Native visibility by developing more culturally responsive curriculum.

Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. We are committed to infusing and incorporating more educational content focused on the lives and experiences of the Black community into our curriculum. We are examining and revising our policies and practices with the stated goal of becoming an anti-racist institution.

Tacoma Community College is an Associate and Bachelor degree-granting public institution that serves a diverse population of approximately 12,000 students. We embrace our identity as a community college. Our Mission Statement says, "As the community's college, we create meaningful learning, advance equity, and strengthen student and community success." To grow our workforce, we seek to recruit employees who exemplify these attributes:

  • Committed to educating a racially and socioeconomically diverse student population
  • Reflects the diversity of our community
  • Values intellectual curiosity and innovation
  • Honors the campus mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for historically underserved populations,
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of TCC
Position Summary
As a Customer Service Assistant, you are an integral part of how smoothly TCC's Campus Safety operates. You're most important responsible is receiving and prioritizing emergency and non-emergency requests and for dispatching Campus Safety Officers. A Customer Service Assistant is a valuable resource for members of our campus community who come into contact with you while issuing college identification cards, parking permits, answering questions and phone inquiries. This position also assists with routine office functions including but not limited to filing, spreadsheet maintenance, and data entry. A successful candidate must be able to communicate clearly, have strong customer service skills, be knowledgeable of office procedures, and be able to connect with our diverse campus community. This position reports to the Emergency Management Specialist.
Essential Functions
  • Obtain necessary information via telephone, radio and/or written materials to determine an incident location utilizing maps and any available tools and relay that information to responding personnel to maximize the accuracy and speed of dispatch.
  • Provide information via communications systems to coordinate the activities of campus safety officers and other emergency responders.
  • Work under stress with accuracy in a calm and efficient manner, accurately recording pertinent information into dispatch software.
    • Maintain contact with customer and Officers to assure safety and efficiency; inform officers of the status of the situation and receive and maintain officer's status and location at appropriate times; respond to calls and radio transmissions appropriately.
    • Meet, greet and put the public, faculty, staff and students at ease by answering questions, in person or over the telephone regarding the department services and/or parking rules and regulations.
    • Provide photo identification cards for students, faculty and staff upon request.
    • Issue student, employee and guest parking permits.
    • Update & maintain extensive parking and citation database.
    • Process restrictions on student records when necessary due to parking infractions.
    • Perform word processing, spreadsheet and other clerical support functions.
    • Assist in organizing and coordinating aspects of the department's customer service counter.
    • Perform other related duties as assigned.
    Qualifications

Successful Candidates Must be able to Demonstrate

  • Ability to speak clearly and concisely, providing detailed information and making quick decisions under stressful circumstances.
  • Excellent attendance and punctuality.
  • Ability to maintain strict confidentiality of departmental and student records
  • Collegial and cooperative work relationships with the campus community, visitors, and guests.
  • An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
    • Intermediate experience with word processing and spreadsheet software.
    • Become familiar with campus resources and policies.
    • Empathetic and timely customer service, oral, written skills and critical thinking skills.
      • Able to priorities and make appropriate decisions to complete assigned tasks and solve problems efficiently.
      • Able to identify and understand issues, challenges, and learning opportunities.
      Minimum Qualifications
      • High school diploma or equivalent.
      • Good communication and organizational skills.
      • Ability to promote a professional and friendly atmosphere, learn quickly, and juggle different tasks at once.
      Required Conditions of Employment
      • Successful completion of a criminal history background check.
      • Ablity to safely lift 30 pounds.
      Application Process
      Complete application packages must include the following:
  1. Tacoma Community College online application.
  2. Cover letter and Resume.
Terms of Employment
This is part-time hourly position is bound by the WAC 357-04-045 provisions above and is scheduled to work varied hours as needed. The work hours will vary to meet the needs of the department. The pay rate is $20.00 - 20.00 per hour, Monday -Thursday 3:00 pm - 7:00 pm at the Campus Safety customer service counter. .TCC Part-time hourly and student employees including work study students, will accrue one hour of paid sick leave for every 40 hours worked. Hourly non-student employees may be applicable for comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at 253-566-5115. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Tacoma Community College
Human Resources
6501 S 19th St Bldg. 14, Tacoma WA 98466
https://tacomacc.edu/about/employment/index

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