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Business Analyst

3 months ago

Stamford, United States Brooksource Full time

Title: Business Analyst III

Contract-to-Hire

Location: Stamford CT

Our Fortune 75 MSO client is investing in their product team that supports the self-service chat bot feature across web and mobile platforms. This team serves as a conduit between a powerful chat bot tool and the platform owners of the features. You will be the Product Analyst to drive product vision to innovate on this new platform. Because this is a newer tool, there is still a rich backlog and features to be rolled out, of which you will be directly supporting. You will have the opportunity to interact with a multitude of stakeholders, make data-driven decisions, and have a direct hand at the creation of use cases and user journeys.

MINIMUM QUALIFICATIONS:

  • 3+ Years of experience functioning as a Product Owner, Product Analyst, or Business Analyst
  • Comfortability interacting with technical development teams and data-driven business groups to provide product leadership.

NICE TO HAVE:

  • Jira, Monday
  • Experience interacting with multi-layered stakeholder groups in a corporate environment
  • Comfortability interacting directly with customer journeys
  • SQL to interact with customer data platforms

RESPONSIBILITIES:

This product team supports the AI chat-bot feature. The software development organization youll be translating stories to is the external vendor for the AI-chat bot. You will be in charge of intaking business requirements from key stakeholders/business leaders and translate them into story requirements for this external software development organization. You will facilitate working triage sessions to prioritize on data & inputs. The data you will interact will pertain to customer data which includes A/B, marketing, operations, platform data, etc. This will all result in a communication and definition of product strategy.

WHATS IN IT FOR YOU ?

You will have the opportunity to define product strategy in a new feature, backed by an enterprise with a multi-million customer base. The leadership in this group is spectacular and you will be unified on the mission to enhance the customer experience of digital support platforms pertaining to all web and mobile chat-bot features.

BENEFITS OF WORKING WITH BROOKSOURCE:

  • Previous experience working with this client and placing both permanent employees and contractors.
  • Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster.
  • Dedication to keep an open line of communication and provide full transparency