Business Systems Analyst

Ortec

has been providing custom chemical solutions and personalized service since 1980. With three plants and over 300 employees, we can meet the production needs of our customers while maintaining a high level of personalized service. We are large enough to get the job done, yet small enough to care. Even as the company grows and develops new services, we never forget the values that made us who we are as a company. We are a team. A family. A group of smart, talented, big-hearted individuals working together for the success of our customers and the growth of our communities. AND WE HONOR OUR COMMITMENTS What we do at Ortec is complicated at times. Why we do what we do is not complicated: We want to make a difference for our customers and our communities around us. How we do what we do is also not complicated: everything starts with Integrity. WHY ORTEC?

The foundation of Ortec is our talented, dedicated employees. Our commitment to delivering chemical manufacturing services with measurable quality has made us a trusted partner to some of the most familiar names in business. Our success is drawn from the experience, energy and teamwork of our employees, who consistently deliver results by anticipating change and executing solutions with confidence and passion. At Ortec, you'll be working with the latest technologies and tools, not to mention some of the industry's best and brightest minds. From the top down, this type of commitment and energy is radiated throughout the company. The result is a growing, dynamic, and rewarding place to work a company where we work as many and we win as one. You are a name, not a number We offer an excellent benefit package, including: Medical, Dental, and Vision Insurance Company Paid Short-Term Disability and AD&D On-Site Nurse Company Paid Employee Assistance Plan 401k with match And much more... POSITION SUMMARY The Business Systems Analyst conducts analysis, defines business processes; prepares and conducts training, and troubleshoots various business system environments. This role owns the customer service relationship with the assigned business areas. The BSA serves as a liaison between the business and the application vendors, translating business requirements into applications requirements and designs and managing the vendor delivery. The position is responsible to advise the evaluation, and implementation, of the Enterprise Resource Planning (ERP) system as well as other critical applications. Customizes and configures workflows to enable the integration of optimized processes and application utilization. Must have a creative approach to problem solving and excellent influencing abilities. Must research in-depth IT solutions. Superb interpersonal and communication skills, both written and verbal, are also key. ESSENTIAL FUNCTIONS Acts as liaison between internal business units and IT Acts as a liaison between IT and application vendors Research, design, develop, and implement that enhance the company’s manufacturing and support environments Configures, installs, loads data and tests ERP, as well as other software packages Technical writing, including analysis and document preparation Works with clients to define user requirements, specifications, and expectations Maintains detailed understanding of business processes to deliver user’s business requirements and provide day to day support Provides business analysis on Document Management for all departments Participates in Project Management as needed Participates in cross functional teams to analyze business opportunities and contribute to systematic and process-oriented solutions Work with vendors/developers to track and resolve applications bugs, patch releases, and upgrades Provide Tier II support to users utilizing the business systems, such as the ERP Participate in afterhours support, as necessary Builds reports for Management, Power BI experience a plus Performs tasks typically expected of an Applications Analyst role supporting an ERP environment to include but not limited to:

Lead business requirement and design sessions Based on information gathered, create requirement documents and functional design specifications Provide project input related to project, communication, testing, training, and cutover plans Track and report on testing defects, project issues, action items, etc. Develop test scripts and complete system testing Prepare for and guide testing cycles including User Acceptance Testing Provide production support and develop support documentation

EDUCATION

Bachelor’s degree in computer science or a related field from an accredited institution Minimum of 2 years’ experience in an applications development or business analyst role Ability to work in US without Company sponsorship. EXPERIENCE

Experience with chemical, or batch, manufacturing a plus Experience with Microsoft D365 a plus Experience with Power BI a plus Experience with O365 suite a plus Experience with Azure DevOps a plus Experience with DocuWare a plus SKILLS & ABILITIES

Excellent communication skills -written and verbal. Excellent customer service skills along with the ability to understand the business processes and needs of the customer Exceptional critical thinking and problem-solving ability Ability to create new process workflows, procedures, and/or training documentation Strong interpersonal skills to develop relationships with non-technical Ability to understand and resolve complex technical issues Ability to work with minimal supervision

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