Contact Center Team Lead | Full-Time

2 weeks ago

Huntsville, United States Avadian Credit Union Full time
Apply Contact Center Team Lead | Full-Time
Huntsville, AL * Contact Center Apply Job Type Full-time Description Contact Center Team Lead - Full-Time Rate: $26 per hour + Comprehensive Benefits Package

Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we take as a company. Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life. That goes for our members and our employees. It's what defines us, builds us and ultimately attracts talented and remarkable people to our team. It's not enough to just work somewhere every day. We believe in working somewhere you love and somewhere you can make a difference. It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees. It is because of our great team that we are successful.

As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program. We don't want to brag or anything, but it's pretty top notch.

The Member Experience Team Lead assists the Contact Center in focusing on delivering the highest quality member experience while resolving matters timely and within reasonable means, leaving the member impressed that their call was handled with care. The Member Experience Team Lead is the liaison, coach, advocate of our Contact Center team and is key in ensuring an absolute world-class experience.

Functions and Responsibilities:

  • Assist in developing staff goals. Provide input to management about team performance to aid in the completion of performance appraisals and disciplinary actions.
  • Assist representatives with resolving issues, and provide approvals and overrides to representatives when needed.
  • Contribute to maintaining Knowledge Base entries and updates.
  • Provide transaction overrides as needed to members of the team.
  • Provide status updates on deliverables, and maintain records and reports for the team.
  • Facilitate team meetings when needed to circulate information to team members.
  • Manage and de-escalate difficult and complicated problems, and review situations to determine when it's appropriate to make exceptions.
  • Make concerted effort to handle all matters by phone at the first point of contact. Actively listen and ask questions to determine the most appropriate solution for individual members.
  • Manage time off the phone appropriately so that service level goals are met.
  • Work on Saturdays as assigned.
  • Perform other duties as assigned by the supervisor and officers of the credit union.
Requirements

Basic Requirements:

  • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
  • Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job.
  • Must have the proven ability to provide quality service to our members.
  • Must be able to understand the importance of positive voice tones and express oneself clearly.
  • Must be able to handle high levels of stress.
  • Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST.

Experience: Three to five years of similar or related experience preferred.

Experience: A high school education or GED.

----------------------------------------------------------------------------------

Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.

Apply
Avadian Credit Union - Contact Center - North AL Jobs

View All Jobs

  • Contact Center Team Lead | Full-Time

    2 weeks ago

    Huntsville, United States CareerBuilder Full time

    Contact Center Team Lead | Full-Time * Contact Center Job Type Full-time Description Contact Center Team Lead - Full-Time Rate: $26 per hour + Comprehensive Benefits Package Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we...

  • Team Lead

    Found in: Talent US C2 - 3 weeks ago

    Huntsville, United States Learning Care Group Full time

    This is more than just a daycare job. It’s a journey, where you learn, grow, thrive—and play—every day. Are you a teacher ready for your next step? Being a Team Lead at a child care center is something special. We’re hiring and we want difference makers who will inspire children to become lifelong learners. Teacher! Promote the social, physical, and...

  • Coding Coordinator

    3 weeks ago

    Huntsville, United States Judit Inc Full time

    Job DescriptionJob DescriptionJOB TITLE:Coding Coordinator (Team Lead)LOCATION:Huntsville, ALJOB TYPE:ContractJOB DESCRIPTION AND RESPONSIBILITIES:Lead and supervise a team of coding professionals, providing mentorship, guidance, and support to ensure productivity and quality standards are met.Coordinate coding projects, including assigning tasks, setting...

  • Stamping Team Lead, AL

    1 day ago

    Huntsville, United States System One Full time

    STAMPING TEAM LEAD JOB RESPONSIBILITIES • Assists Supervisor in coordinating department associates in stamping department. • Assists Supervisor and works together with Supervisor in resolving issues. • Assists workers in diagnosing malfunctions in machinery and equipment. • Interprets company policies to staff and enforces safety regulations. •...

  • Stamping Team Lead, AL

    1 week ago

    Huntsville, United States System One Holdings, LLC Full time

    STAMPING TEAM LEADJOB RESPONSIBILITIES •Assists Supervisor in coordinating department associates in stamping department. •Assists Supervisor and works together with Supervisor in resolving issues. •Assists workers in diagnosing malfunctions in machinery and equipment. •Interprets company policies to staff and enforces safety regulations. ...

  • Network Engineer with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago

    Huntsville, United States Full Visibility LLC Full time

    Full Visibility is seeking a Network Engineer to work in Huntsville, AL OR Washington, D.C.. Candidate must possess an activeTop Secret clearance. The Network Engineer will be responsible for providing networking support specifically with Cisco switches, routers, and LAN/WAN. The successful candidate will have knowledge of Internet Protocol, gateways,...

  • Full Time Retail Supervisor

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Huntsville, United States Advantage Sales and Marketing, LLC Full time

    Minimum: USD $54,000.00/Yr. Maximum: USD $57,000.00/Yr. Full-Time Retail Supervisor At our Company, we grow People, Brands, and Businesses! Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The Retail Supervisor is responsible for...

  • DSW Store Lead Part-Time>

    Found in: Lensa US P 2 C2 - 1 week ago

    Huntsville, United States DSW Full time

    DSW, Inc. - Bridge Street Town Center, Huntsville [Store Supervisor / Department Manager] As a Store Lead at DSW, you'll: Ensure customers have a positive experience by maintaining DSW store standards; Complete all tasking related to daily open/close including store cleaning, recovery and maintenance standards; Be responsible for all activities related to...

  • DSW Store Lead Part-Time>

    2 weeks ago

    Huntsville, United States DSW Full time

    DSW, Inc. - Bridge Street Town Center, Huntsville [Store Supervisor / Department Manager] As a Store Lead at DSW, you'll: Ensure customers have a positive experience by maintaining DSW store standards; Complete all tasking related to daily open/close including store cleaning, recovery and maintenance standards; Be responsible for all activities related to...

  • Emergency Medicine

    Found in: Talent US A C2 - 1 day ago

    Huntsville, United States Team Health Full time

    Emergency Medicine physician job in Alabama : TeamHealth has an excellent opportunity for a full-time physician to join our elite emergency medicine special operations team in Georgia, Florida, South Carolina, North Carolina, Virginia, Kentucky, Tennessee, Alabama, Mississippi, Louisiana and Arkansas. Our special operations team works at select emergency...

  • ER Tech, Full Time Weekend Midshift 3p-3a

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Huntsville, United States Crestwood Medical Center Full time

    At Crestwood Medical Center, we believe in the power of diverse people to create team-oriented, compassionate care through collaboration, professional growth and leadership. We work hard each day to be a place of healing for patients and families in the community we call home. When joining the Crestwood family, you join our mission to improve our patients'...

  • Commercial Construction Superintendent

    1 week ago

    Huntsville, United States Full pipeline staffing llc Full time

    Job DescriptionJob DescriptionWe are seeking a commercial construction superintendent to join a growing team and highly regarded company. For this position you must be able to travel to project sites across the Southeast. The project you will be working on will be primarily large-scale multifamily construction projects.Job Responsibilities:Ensure projects...

  • Full-Time Loss Prevention Supervisor

    1 week ago

    Huntsville, United States CareerBuilder Full time

    Full-Time Loss Prevention Supervisor page is loaded Full-Time Loss Prevention Supervisor Apply remote type On-Site locations Huntsville (0559) time type Full time posted on Posted Yesterday job requisition id R351484 Role Specific Information Improve company profitability by developing and maintaining effective LP programs to reduce exposure to theft and...

  • Full-Time Loss Prevention Supervisor

    7 days ago

    Huntsville, United States Kohl's Peru Full time

    Full-Time Loss Prevention Supervisor page is loaded Full-Time Loss Prevention Supervisor Apply remote type On-Site locations Huntsville (0559) time type Full time posted on Posted Yesterday job requisition id R351484 Role Specific Information Improve company profitability by developing and maintaining effective LP programs to reduce exposure to theft and...

  • Full Time Hospitalist Physician

    Found in: beBee jobs US - 3 weeks ago

    Huntsville, Alabama, United States Enterprise Medical Recruiting Full time

    A two-hospital, not-for-profit, community-owned health system in northeast Alabama is adding a full-time Med/Ped Hospitalist to their team.Opportunity HighlightsJoining another Med/Ped Hospitalist in a full-time hospital-employed setting24-hour nursery call coverage for a Level I Nursery with a dedicated CRNPAttend high-risk deliveries/C-sectionER...

  • FSED ED Tech/EVS Housekeeping, Full Time Weekend nights 7p-7a.

    2 weeks ago

    Huntsville, United States Crestwood Medical Center Full time

    At Crestwood Medical Center, we believe in the power of diverse people to create team-oriented, compassionate care through collaboration, professional growth and leadership. We work hard each day to be a place of healing for patients and families in the community we call home. When joining the Crestwood family, you join our mission to improve our patients'...

  • Full Time Hospitalist Physician

    Found in: beBee S US - 3 weeks ago

    HUNTSVILLE, United States Curare Group, Inc. Full time

    Nocturnist Hospitalist position available in Huntsville, Alabama. Explore one of the nation's top-ranked places to live and work and have access to great schools and top notch universities. Procedures are not required and no coding unless on your own patient.Single Specialty Group Employee, Inpatient only.  7 on/7 off nights Nocturinst.   Annual...

  • Full Time Hospitalist Physician

    Found in: beBee jobs US - 1 week ago

    Huntsville, Alabama, United States Curare Group, Inc. Full time

    Nocturnist Hospitalist position available in Huntsville, Alabama. Explore one of the nation's top-ranked places to live and work and have access to great schools and top notch universities. Procedures are not required and no coding unless on your own patient.Single Specialty Group Employee, Inpatient only. 7 on/7 off nights Nocturinst. Annual Salary. Loan...

  • Full Time Psychiatry Physician

    Found in: beBee jobs US - 3 weeks ago

    Huntsville, Alabama, United States Enterprise Medical Recruiting Full time

    WellStone is a non-profit community organization that is dedicated to behavioral health services and is northern Alabama?s largest mental health provider. We are interviewing motivated compassionate psychiatrists to join our team of providers. 1 Psychiatrist & 2 PMHNPsOn-site counselors and therapists Access all care options across network Voluntary call,...

  • Full Time Neurology Physician

    Found in: beBee jobs US - 3 weeks ago

    Huntsville, Alabama, United States Enterprise Medical Recruiting Full time

    Enterprise Medical Recruiting is assisting a Primary Stroke Center hospital to recruit a BC/BE Neurologist for their high-growth group practice. Although a general neurology position, sub-focus in epilepsy would be a plus.Opportunity details/benefitsIn-office neurodiagnostics resources including EEG, EMG/NCExcellent salary and benefits packageRelocation...