Customer Service Representative

4 days ago


Hanover, New Hampshire, United States Dartmouth College Full time

Position Details

Position Information

Posting date 01/21/2025 Closing date Open Until Filled Yes Position Number 1011353 Position Title Customer Service Representative Department this Position Reports to Health Services Hiring Range Minimum $23.00 Hiring Range Maximum $25.00 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Non-Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 37.5 Schedule Location of Position

Hanover, NH 03755

5 Rope Ferry Road

Remote Work Eligibility? Onsite only Is this a term position? No If yes, length of term in months. Is this a grant funded position? No Position Purpose

To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person.

Description Required Qualifications - Education and Yrs Exp Associates or equivalent combination of education and experience Required Qualifications - Skills, Knowledge and Abilities

Associate Degree or equivalent combination of education and experience.

Two years in a medical office or related setting.

Competency with standard computer applications, including

e-mail.

Ability to understand and observe strict confidentiality.

Demonstrated proficiency managing high phone volume.

Strong and empathetic listening skills.

Accuracy and attention to detail.

Demonstrated team player.

Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications

Prior experience in a health care setting preferred.

Prior experience with computerized appointment system.

Department Contact for Recruitment Inquiries Maureen Tansey Department Contact Phone Number 603-646-9429 Department Contact for Cover Letter and Title Maureen Tansey, Appointment Office Supervisor Department Contact's Phone Number 603-646-9429 Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions Quick Link https://searchjobs.dartmouth.edu/postings/77270

Key Accountabilities

Description

Monitors daily electronic scheduling system and schedules appointments via phone, email and walk-ins for a busy outpatient clinic.

Percentage Of Time 50 Description

Acts as a customer service representative and assists in annual pre-arrival project with duties as assigned by MR/R supervisor, including data entry in the EMR, assisting with releases of information following HIPAA confidentiality policies, scans protected health information to the medical records system, receives cash and credit card payments for payable services.

Percentage Of Time 50

* -- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
-- Performs other duties as assigned

Supplemental Questions

Required fields are indicated with an asterisk (*).

* * How did you learn about this employment opportunity?
* Current Dartmouth employee (Please specify full name below)
* Word of mouth
* Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
* jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
* Recruiter (Please specify full name or event below)
* abilityJOBS
* Chronicle of Higher Education
* Glassdoor
* Handshake
* HigherEdJobs
* Indeed
* Inside Higher Ed
* LinkedIn's Job Board
* RecruitMilitary
* Dartmouth's Job Board (searchjobs.dartmouth.edu)
* Other (Please specify below)

* If you would like to add more information to your answer, please specify here:

(Open Ended Question)

Documents Needed to Apply

Required Documents

* Cover Letter
* Resume

Optional Documents



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