Outreach Coordinator, Bilingual, English and Spanish

2 weeks ago

Hyattsville, United States Catholic Charities of The Archdiocese of Washington Full time

ORGANIZATION OVERVIEW:At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.Our Benefits:Medical, prescriptions, dental and vision insuranceRetirement savings plan with company matchCompany-paid and supplemental life insuranceFlexible spending accountsPaid vacation, sick and personal leave11 paid holidaysProfessional development and trainingTuition reimbursementEmployee referral bonus programFlexible work arrangementsClinical supervision for licensed social workers and counselorsJOB SUMMARY: The Outreach Coordinator (Bilingual) manages and directs Host Site Coordinators and their teams to ensure proper financial and administrative procedures are completed accurately and timely. The position completes administrative tasks and provides SNAP assistance to develop and maintain strong and productive SHARE sites within the service region.ESSENTIAL DUTIES and RESPONSIBILITIES:Respond promptly to customers and host sites and provide SNAP/EBT information, assistance, training, and presentations.Facilitate coalition-building between Host Sites and community organizations.Conduct presentations for prospective Host Site organizations, corporate and public sponsors, and volunteer groups.Develop, coordinate, and lead Host Site workshops and training to support sustained SHARE participation.Represent Catholic Charities at interfaith, social service, cultural, and government meetings and events to promote the SHARE program.Develop outreach and marketing materials and strategies to expand SHARE's name recognition and promote program activities and offerings to private and public entities.Manage, direct, and train Host Site Coordinators to ensure that Host Sites have the necessary support and resources to maintain and increase community participation and operate within SHARE's standards and philosophy.Ensure that host sites have support and bilingual resources as neededFacilitate meetings between host sites and Outreach Coordinators.Schedule follow-up with host sites and track data on follow-up needs.Provide customer service to current and prospective SHARE customers, including program referrals and application or enrollment assistance.Provide regular reports on outreach strategies and results, including those related to and/or required by specific funding sources.Participate in workshops and meetings for staff development.Assist with accurate and timely data entry and processing of customer orders and payments in accordance with Agency policies.Provide customer service in person and on the phone.Process payments according to Agency policies and procedures.Record order information promptly on electronic and paper platforms.Keep accurate financial and order records.Perform other job-related duties as assigned.EDUCATION and EXPERIENCE:Bachelor's degree.3 years of work experience in a human services field.1 year of outreach work experience in outreach.2 years of combined experience in communications and/or marketing.Driving is required. Must have a valid driver's license and clean driving record.At least 50% of the time is spent in the community attending events and working with Host Sites and community organizations.SKILLS and COMPETENCIES:Written and verbal communication skills in English and Spanish.Skill in the development and use of email and traditional marketing, social media and website management.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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