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Front Desk Agent

4 months ago

Secaucus, United States Concord Hospitality Full time
Description
Candidate must be willing to:
  • Provide our guests the best hospitality experience they can have
  • Assist guests efficiently, courteously and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • Post guest charges, collect payments and follow all cash handling procedures as required
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, emails, lobby visitors and team members needing front desk assistance
  • Maintain knowledge of hotel safety and emergency procedures
Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Qualifications
Experience in a hotel setting a plus